Service Designer (SC Eligible) – Consultant/Senior Consultant – Digital Excellence
Join Capgemini Invent as a Service Designer in our Digital Excellence community. We focus on user‑centred design, critical thinking, problem‑solving, and building digital services and products.
YOUR ROLE
As a Service Designer you will champion inclusive design practices throughout project lifecycles, ensuring solutions are accessible to all users. You will develop and refine service solutions from ideation to implementation, embed design thinking and user‑centricity, and collaborate with cross‑functional teams.
Key Responsibilities
* Maximise client value from inception to real‑world application of Service Design.
* Support end‑to‑end service‑design process, designing and developing innovative products and services.
* Champion user‑centricity using tools and methods to embed design thinking.
* Collaborate with solutions teams to design and develop products and services.
* Use current and emerging trends to improve existing services and introduce innovative experience.
* Contribute to business development, internal initiatives, learning & development, and personal growth activities.
Qualifications & Experience
* Proven autonomous experience across a service‑design process.
* Experience with Government Digital Service (GDS) standards and design principles.
* Ability to create artefacts such as user journeys, personas, service concepts, blueprints.
* Recognition of accessibility barriers for complex user groups.
* Workshop facilitation skills: workshops, design sprints, ideation sessions.
* Strong visualisation of complex services for varied audiences.
* Curious and inquisitive mindset with storytelling ability.
* Agile (Scrum) experience in cross‑functional teams.
* Stakeholder management and balancing of competing views.
* Security Clearance (SC) or eligibility for it.
Benefits & Growth
* Exposure to high‑profile transformations and leading technologies.
* Formal training and certification opportunities (cloud, DevOps, cybersecurity, agile).
* Monthly showcases and team events; hybrid working model.
* Positive work‑life balance with flexible working arrangements for all UK employees.
* Well‑being support, mental health champions, apps like Thrive and Peppy.
* Commitment to inclusion and diversity; flexible working arrangements for all UK employees.
Additional Information
Capgemini Invent is a recognized ethical company, actively reducing its carbon footprint and improving digital access. Work in offices in London, Manchester or Glasgow with hybrid flexibility and occasional client travel.
Capgemini Invent is committed to equality, diversity, and inclusive hiring. All UK employees are eligible to request flexible working arrangements.
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