General Manager of Pharmacy Operations
Reporting to: Managing Director
Type: Permanent
Location: South East England and London based.
Parking: Free parking onsite at the South East England office
Days and Hours: Full time
Salary: Negotiable depending on skill and experience
Benefits Include
* 25 days annual leave (rising to 27 after year one and 30 after year two) + 8 bank holidays
* Enhanced maternity and parental leave
* Work-from-home options, cycle-to-work scheme, and more
* Pension: 5% employer contribution
Accountability of the role
* Transitioning the business from a scale up to a nationally significant pharmacy operations and logistics business
* Full operational leadership of the pharmacy function, including dispensing, clinical services, patient communications, and fulfilment
* Regulatory and compliance accountability GPhC, CQC, contractual obligations, and patient safety frameworks
* Patient outcomes and experience, setting the clinical standards, governance frameworks, and quality metrics that keep patients safe and satisfied
* Design and continuous improvement of the patient journey from first contact through to medication delivery and ongoing support
* Commercial performance of the pharmacy operation cost management, and contribution to growth
* Building, leading, and developing a high-performing, patient-focused pharmacy team
* Embedding a culture where every member of the team understands how their role connects to patient outcomes
* Partnering with product and technology teams to build pharmacy tools and experiences that genuinely serve patients better
* Work closely with the Superintendent Pharmacist and Head of Pharmacy Operations to ensure legal and regulatory compliance
* Proven track record of full operational ownership at senior level, you have been the person accountable for outcomes, and you have delivered them
* Demonstrated experience of scaling high-volume operations, you have grown throughput significantly, and you understand what needs to be built to make that sustainable. You need to demonstrate operational and logistics scaling experience of over 150+ staff and utilising technology and new ways of working to achieve scale.
* Exceptional change leadership, you have guided teams through significant transformation with clarity, empathy, and genuine buy-in
* Creative and resourceful problem solver, you find smart paths through complex operational challenges and you do not need perfect conditions to start
* 24/7 operational experience, you have built the systems, the culture, and the resilience that a round-the-clock operation demands
* Background in high-volume, regulated operations - pharmacy, healthcare, pharmaceutical supply chain, industrial logistics, or equivalent
* A strong coaching and teaching mindset, you develop capability in your teams and leave every operation better equipped than when you arrived
* Business owner mentality, you think in outcomes, take personal accountability seriously, and make decisions as if it is your name on the door
* A visible, on-site leadership style - present, hands-on, and genuinely connected to the operation and the people who run it
* Direct pharmacy or healthcare operations experience at scale
* Experience designing or improving patient journeys, clinical pathways, or care models
* Experience in digital, online, or technology-enabled pharmacy - particularly models focused on patient access and adherence
* Superintendent Pharmacist experience or willingness to hold SP responsibilities
* Exposure to patient feedback and quality improvement methodologies (e.g. patient safety incident frameworks, Net Promoter Score in a clinical context)
* Experience working with product or technology teams to build patient-facing tools
Bonus Points
* GPhC registered pharmacist with a strong, active clinical foundation and a genuine passion for patient care
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