Housing Liaison Team Leader
Newham
Full Time
Temporary Join a local authority in Newham as a Housing Liaison Team Leader and help lead a high-performing team delivering vital frontline housing management services across the borough. THE ROLE
As Housing Liaison Team Leader, you will be responsible for supervising a team of Housing Liaison Officers and Resident Service Officers, ensuring the delivery of effective, customer-focused housing services. You’ll support community engagement, manage multi-tenure housing stock, and uphold service excellence across neighbourhood and tenancy management.
Lead and motivate a team, managing performance, training and development
Oversee tenancy and leasehold management, including assignments, successions and terminations
Respond to and resolve escalated resident enquiries and formal complaints
Monitor and address antisocial behaviour in partnership with enforcement teams
Ensure estate inspections, surgeries, and community engagement initiatives are delivered
Provide cover for senior managers and contribute to service planning
Champion health, safety, and wellbeing within your teamTHE CANDIDATE
The successful candidate will have proven experience in a similar team leader role within housing services, ideally in a local authority setting, with a strong commitment to customer service and performance management.
Demonstrated ability to manage and motivate housing officers
Experience in neighbour...