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Job Title: Part-Time Customer Service Advisor
Training: Training will be full time for the first 5 weeks - The hours will be 8:15 - 4:45 please ensure you can commit to this before applying
Are you an experienced customer service advisor looking for a part-time role? Brook Street is partnering with a leading Boiler company in Belper to offer a fantastic opportunity within their call centre. This role provides a flexible work schedule and excellent benefits.
Key Responsibilities:
Customer Support: Handle customer inquiries via telephone, email, SMS, live chat, or WhatsApp to arrange engineer visits.
Understanding Customer Needs: Assess and understand customers' situations to provide tailored solutions and deliver outstanding service.
Service Delivery: Follow contact centre processes, meet performance targets, and ensure a professional and efficient service.
Work Schedule:
20 hours per week
10am - 2pm shift, 5 days out of 7.
* In every 6 week rotation you would be required to work 2 Saturdays and 1 Sunday
GCSE Grade 4 (C) or equivalent in English
Good knowledge of Microsoft applications and web-based platforms
Previous contact centre experience is preferred, but not essential
Rewards and Benefits:
Comprehensive Training: 4-week training program to ensure you're fully prepared for the role
Annual Bonus: Performance-based bonus scheme
Annual Leave: 25 days annual leave (pro-rata), plus bank holidays (may require working but will receive a day in lieu)
Pension Scheme: Company contributes 7%, employees contribute 1%
Employee Assistance Programme: Support for both personal and professional matters
Health Benefits: Free flu jabs and eye tests
On-Site Amenities: Subsidised bistro and coffee shop
Employee Benefits Hub: Access to discounts and offers
This is a fantastic opportunity for those with customer service experience looking to work in a dynamic and rewarding environment. If you are passionate about providing great customer service and want to be part of a well-established company, apply today!
Brook Street NMR is acting as an Employment Agency in relation to this vacancy.
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