IT Services IT Support Specialist Full time starting salary is normally in the range of £29,363 to £34,332 per annum, with potential progression up to £40,180 per annum Location: Shrivenham, Oxfordshire This is an exciting opportunity for a skilled and committed IT Support professional to join our Service Delivery Team based at the Shrivenham site, providing a professional and customer-focused support service for students, staff and associates using the IT facilities. About the Role The successful candidate will provide a high-quality customer-focused IT support service to staff and students at the Shrivenham site, providing confident and proactive assistance within a complex IT environment. Using strong investigative and diagnostic skills, they will take ownership of more technically challenging incidents escalated from the IT Service Desk, resolving issues efficiently and in line with agreed service levels. About You You will have a proven track record of working in a technical IT support role, providing excellent customer service, with experience of managing incidents throughout the incident lifecycle. You will possess excellent communication skills and strong organisational and time-management skills, have in-depth knowledge of technical IT concepts, and be customer focused. You will require a flexible approach and the ability to work in what can be a high-pressure environment. You will have a good working knowledge of end-user applications across a range of devices and operating systems. Familiarity with the ITIL Incident Management process would also be advantageous. About Us As a specialist postgraduate university, Cranfield’s world-class expertise, large-scale facilities and unrivalled industry partnerships are creating leaders in technology and management globally. Learn more about Cranfield and our unique impact here. IT Services is a University-wide Professional Service Unit with a remit to provide a full-service digital IT systems and computing capability, in support of the strategic priorities for research, education and administration. The University’s business relies critically on information systems and services (IT infrastructure, information systems, security, and service/support). Our Values and Commitments Our shared, stated values help to define who we are and underpin everything we do: Ambition; Impact; Respect; and Community. Find out more here. We aim to create and maintain a culture in which everyone can work and study together and realise their full potential. We are a Disability Confident Employer and proud members of the Stonewall Diversity Champions Programme. We are committed to actively exploring flexible working options for each role and have been ranked in the Top 30 family friendly employers in the UK by the charity Working Families. Find out more about our key commitments to Equality, Diversity and Inclusion and Flexible Working here. Working Arrangements Collaborating and connecting are integral to so much of what we do. Our Working Arrangements Framework provides many staff with the opportunity to flexibly combine on-site and remote working, where job roles allow, balancing the needs of our community of staff, students, clients and partners. How to apply For an informal discussion about this opportunity, please contact Sam Iles, Team Leader, Service Delivery CDS, on (T): 01234 67 5779 or (E): s.iles@cranfield.ac.uk Apply online now. Please do not hesitate to contact us for further details on E: peoplerecruitment@cranfield.ac.uk. Please quote reference number 5229. Closing date for receipt of applications: 1 March 2026 Please note that we reserve the right to close this advert prior to the stated closing date should we receive sufficient numbers of applications. Therefore, we would encourage you to complete and submit your application as soon as possible.