Overview
Surrey Downs Health & Care is seeking an enthusiastic and motivated Operational Manager to join the East Elmbridge Community Team. The role supports transformational change for adult community services across Surrey Downs, delivering a holistic, person-centred service through a partnership of local NHS organisations and GP networks.
The Operational Manager will report to the Lead GP and be responsible for the day-to-day running of East Elmbridge PCN and Molesey Community Hospital, including operational management and leadership of clinical and non-clinical staff, resource and financial management, and management of support services (including Finance and HR). The role requires strong management experience, flexibility and the ability to multi-task in a varied environment.
Responsibilities
* Operational Delivery: with clinical leads, deliver an outstanding service to patients, carers and staff; manage clinical governance and healthcare standards.
* Ensure sufficient staffing resources daily to meet patient activity levels.
* Design, communicate, implement and audit policies with staff input; ensure alignment with organisational KPIs and performance targets.
* Manage the PCN Community Hub and community hospital budgets (pay and non-pay), identify cost improvement opportunities and ensure operations stay within agreed annual plans.
* Be aware of strategic direction, commissioning intentions and identify new business opportunities within current specifications.
* Identify risk, implement mitigation actions, and report through governance structures with local risk registers maintained.
* Maximise integration by reducing boundaries between services; maintain stakeholder liaison with CCG, GP practices, trusts, social care and voluntary sector; provide visible leadership and manage workforce development and capacity planning.
* Ensure compliance with policies and procedures related to Epsom and St Helier NHS Trust; provide timely dashboard reports to the Partnership Board and Assurance meetings.
* Foster strong working relationships with partner organisations to optimise resources and productivity; coordinate external in-reach/outreach services to support patient pathways.
* Quality, Governance and Compliance: ensure national quality and environmental standards; achieve CQC standards; maintain cleanliness and infection control; manage clinical and corporate governance systems.
* HR and Development: ensure staff have clear objectives and development plans; promote HR initiatives, training plans and staff involvement structures; oversee annual training plans and professional development.
* Development and Transformation: lead service development and continuous quality improvement; collaborate with health and social care partners to deliver care close to home; participate in new pathways and local mobilisations.
* Working Across the Partnership: establish formal links with other Operational Managers; participate in matrix management to achieve benefits and outcomes; coordinate corporate support (HR, Finance, IT, Contracts, Analytics) and support staff development.
* On-call participation as required and adherence to the NHS Code of Conduct for Managers.
Qualifications & Experience
Essential
* Highly developed specialist knowledge with Masters level or equivalent.
* Recognised management qualification or equivalent management experience.
Skills
* Excellent written communication skills.
* Ability to collaborate across levels within the organisation and with external partners.
* Ability to manage complex relationships and find win-win solutions.
Experience
* Demonstrable experience of managing teams.
* High level knowledge and experience of safeguarding.
* Experience identifying and managing risk and planning interventions.
Details
Date posted: 25 September 2025
Pay scheme: Agenda for Change
Band: Band 8b
Salary: £66,653 to £77,094 a year pro rata inc Fringe HCAS + on call
Contract: Fixed term
Duration: 8 months
Working pattern: Full-time
Reference: 343-SDH&C-7491355
Job locations: Surrey Downs Health and Care, Molesey Community Hospital, Molesey, KT8 2LU
Disclosure and Barring Service Check: This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and a Disclosure to check for previous convictions.
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