About Us
Gilks (Nantwich) Ltd is a JIB member company providing commercial electrical and mechanical installation, maintenance, test and inspection services nationally for over 60 years. With work across NHS, Education, Care Homes, Health, Construction and Defence, the company prides itself on trust, innovation and the flexibility of an independent business.
The Role
Reporting to the Managing Director, the Head of Facilities Management leads and oversees all FM operations, ensuring the effective delivery of planned and reactive maintenance, statutory compliance and client service excellence.
Key Responsibilities
* Deliver FM services on time, to agreed service levels, within budget and contractual obligations, in line with company operational and strategic objectives.
* Lead and develop the facilities management teams, maintaining and strengthening client relationships, and ensuring efficient use of resources to drive operational performance, client retention and profitability.
* Standardise FM processes, ensuring consistent quality, compliance and reporting across all contracts and sites.
* Play a strategic role in growing the client base and securing new FM contracts, identifying market opportunities, developing proposals and supporting business growth and diversification.
* Foster a culture of excellence, continuous improvement, and collaboration across FM teams.
* Lead the planning, execution and completion of all FM works, ensuring they meet client expectations, deadlines and budgetary constraints.
* Take overall responsibility for the financial performance of FM, ensuring profitability is maximised and cost control measures are effectively implemented.
* Manage resource allocation across all projects, ensuring optimal use of skills and capacity.
* Act as the key point of contact for clients, managing relationships operationally, commercially and strategically and addressing client concerns promptly and professionally.
* Ensure FM works comply with all relevant legal, regulatory and SHEQ requirements, conduct regular site visits, identify and mitigate potential risks and contribute to business growth by assisting in tender preparation and market knowledge development.
Qualifications
* Recognised and relevant technical or FM qualification.
* Knowledge of Health and Safety legislation and implementation of policies.
* Sound knowledge of statutory and mandatory compliance with experience of preparing for external audits.
* Sound knowledge of service delivery and KPIs.
* Demonstrable experience of budgeting and managing costs.
* Experience of first line management.
* Customer relationship management.
Package
* Salary up to £70,000 per annum dependent on experience.
* Car allowance.
* Private medical insurance.
* Permanent contract, working full time hours 8am to 5pm Monday to Friday.
* 25 days annual leave, plus bank holidays and birthday bunk off.
* Employee benefits and discount scheme.
* Employee wellbeing support including free 24/7 counselling and legal information.
* Career development and progression opportunities, with full training and support.
About the Company
Gilks (Nantwich) Ltd is part of The Ethikos Group Ltd, which has an expert team of people evolving businesses and people since 2017, with a strong track record of improving profit performance, streamlining efficiencies and supporting growth.
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