About The Role
The role involves job sharing with another Band 2 receptionist, working closely with our wonderful team. Responsibilities include checking patients in, preparing blood forms, booking and overbooking appointments for our onsite phlebotomy area and booking appointments for our Bloods Closer to Home service.
Key Responsibilities
* Communicate complex appointment information to patients.
* Handle patients who may be anxious, angry or upset with compassion.
* Liaise with staff regarding case notes and patient visits.
* Maintain patient confidentiality.
* Work as part of a team and exchange appointment information verbally and non‑verbally.
* Resolve issues arising within the role such as cancellation of appointments.
* Use patient information systems to assist staff and patients.
* Assess patient demographics and alert management if they do not meet eligibility criteria.
* Plan patient consultations and blood appointments.
* Ensure annual leave does not clash with colleagues’ leave.
* Update patient systems with appointment changes.
* Use patient information systems, standard keyboard skills and office equipment (PC, fax, printer, phone).
* Provide advice to patients and relatives about appointments.
* Signpost patients to other areas of the hospital.
* Follow relevant policy and legislation.
* Collaborate with colleagues to ensure policies are adhered to.
* Deliver induction/support to new post holders.
* Demonstrate workplace routines to less experienced staff.
* Update patient demographics, enter appointments and outcomes, print patient labels and diary lists.
* Follow all relevant protocols, SOPs and standard practice.
* Plan and organise own workload with prioritisation.
* Use own initiative to solve problems and answer staff and patient enquiries.
* Work involving periods of sitting at a keyboard, concentration, unpredictable pattern of work due to unplanned patients, staff absence or patient illness.
* Interact frequently with terminally ill patients, receive distressing phone calls and handle emotional situations.
Personal Qualities
* Enthusiastic, polite, friendly, calm and with an empathic nature.
* Excellent communication skills, both face‑to‑face and telephone.
* IT and administrative proficiency.
About The Christie NHS Foundation Trust
The Christie is one of Europe’s leading cancer centres, treating over 60,000 patients a year. Operated in Manchester and based across Greater Manchester & Cheshire, it also serves patients nationally. We provide radiotherapy, chemotherapy, specialist surgery, diagnostic services and host a large early‑clinical‑trial unit. The Trust is an international leader in research and is officially ranked the best in the UK.
Recruitment and Compliance
* Disclosure and Barring Service (DBS) and criminal record check (payment on behalf of the applicant).
* Professional registration / qualification check.
* Occupational health assessment.
* Employment history and reference validation.
* HMRC employment history for the last three years for external applicants.
* Eligibility for sponsorship will be assessed based on government guidance.
* Information will be transferred to the Clinical Global Health Information Portal and NHS Electronic Staff Records system.
* Processing may include Inter‑Authority Transfer (IAT) and removal of previous NHS employment data where applicable.
* Performance and compliance with the Trust’s no‑smoking policy and gender‑inclusion commitments.
* Welfare initiatives such as the Disability Confident Scheme guarantee interview provision for disabled applicants meeting the minimum criteria.
* Zero‑tolerance approach to modern slavery.
Working Environment
* Required continuous use of VDU for patient management.
* High‑traffic reception area with frequent exposure to physically ill patients.
* Regular interruptions by phone calls and patients; work pace influenced by unplanned patient arrivals, staff absence and illness.
Application Information
The closing date may be extended or brought forward depending on applicant volume. Applicants not contacted within four weeks of the closing date will be notified of unsuccessful application. Pre‑employment checks will include identity verification and right‑to‑work checks in line with NHS Employment Check Standards.
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