We are looking for a Service Advisor to join our team at Vertu Toyota Glasgow. This role is pivotal in ensuring outstanding customer service by acting as the relationship manager between the customer and the workshop.
Responsibilities include:
* Setting customer expectations and maintaining contact throughout the service or repair of their vehicle.
* Upselling additional products and following up with the customer to confirm satisfaction.
* Managing relationships and communicating effectively in a fast‑paced environment while meeting targets and deadlines.
Qualifications:
* Previous customer-facing service experience (essential).
* Excellent customer focus, relationship maintenance, and communication skills.
* Ability to work efficiently in a fast‑paced environment and meet targets and deadlines.
* Previous experience in a Service Advisor role is beneficial but not essential.
£32,000basic salaryplus company benefits.
Benefits include:
* 25 days holiday rising with length of service – plus bank holidays.
* Access to online rewards platform with cashback and discounts.
* Preferential Service Rates.
* Colleague Purchase Scheme.
* Share Incentive Scheme.
* Pension.
* Enhanced Maternity & Paternity.
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