Applications are invited from efficient and suitably qualified individuals for the post of a Medical Secretary within the Women, Children and Family Health Care Group based at the Child Health Department, Withybush General Hospital, Fishguard Road, Haverfordwest. The post holder will provide comprehensive clinical secretarial and administrative support to consultants and managerial staff, ensuring an efficient and high-quality service. Working with limited supervision, the post holder will independently manage their duties within defined guidelines, ensuring tasks are completed efficiently and accurately.
Main duties of the job
* Provide a secretarial service to the clinical staff, including audio typing transcription of clinical letters and information.
* Be responsible for accurate filing, both physically and electronically, of patient information in a timely manner.
* Be a point of contact via telephone for queries, using initiative and judgement, and dealing sensitively with distressed/angry callers.
* Liaise professionally with patients, relatives, carers, colleagues, clinicians, GP's and other professionals.
* Notify relevant departments of changes to Outpatient clinic lists and, if necessary, take an active part in reallocation of clinics.
* Manage time effectively to ensure work is completed within timescales.
* Process incoming and outgoing correspondence for the service, ensuring urgent action is taken when appropriate.
* Competently use computer systems for entering and retrieving patient information.
A flexible approach to the needs of the service is essential. The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
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