Service Co-Ordinator
Salary: £27000 plus fantastic benefits which include the following
Competitive Salary
25 days’ holiday plus bank holidays (increase with service)
Sick pay
Bike to work salary sacrifice vouchers
Gym membership contribution
Employee referral bonus
Location: Southampton
Hours of work: Monday to Friday 37.5 hours
Dynamite Recruitment is working in Partnership with a very well-established service provider who are based in the Southampton area.
Due to growth our client is looking to recruit a Service Coordinator.
As a Service coordinator you will be responsible for liaising between clients and a team of technicians to schedule in and coordinate service visits
As a Service Coordinator you will be responsible for:
To manage client expectations via various sources and schedule in work to be completed
To ensure that all contractors and technicians have service visits scheduled in to be completed.
To manage multiple diaries
To respond to any customer complaints or problems in and expedite prompt resolution or escalation where you are unable to assist.
To ensure that all pre planned maintenance works is carried out in accordance with the required schedule and that cancellations are kept to an absolute minimum.
To ensure that technicians have the relevant materials and stock in order to complete work.
To proactively resolve any procurement issues with suppliers and/or escalate in due time to avoid impacting customer service levels.
To sign off supplier invoices
To check and record engineer and technicians time and tracker activity daily for payroll purposes.
To issue job sheets to the technicians & engineers prior to appointments
To liaise with the Engineers to ensure all visit reports are completed correctly and returned.
To contact customers prior to visits to confirm appointments.
To provide quotes and complete administration to support service visits.
To ensure that all completed works are invoiced to the customer.
To support the Finance team in resolving aged debt and improving DSO performance
The ideal Service Coordinator will have / be.
Ideally have had experience within a coordination role or scheduling previously.
Understand the importance of good customer service.
Good administration skills and experience
Will have taken ownership of managing a client from initial enquiry through to completion.
Attention to detail – Disciplined approach to working by completing tasks promptly and correctly and by following established processes.
Strong work ethic – Positive ethical attitude and behaviour including reliability, willingness to take on responsibility and commitment to completing tasks.
Time management – To continually ensure that time is managed to the highest level such that you are always punctual, have optimised your work schedule and can complete a day’s work in a day.
Customer focus – To put the customer at the heart of all that you do.
To be considered please submit your Cv asap to Fran Curtis