Intensive housing management officer

<h3><strong><span style="font-family: 'Segoe UI',sans-serif;">Intensive Housing Management Officer</span></strong></h3><p><strong><span style="font-family: 'Segoe UI',sans-serif; font-size: 10.5pt;">£28,598 - £31,022 | 37 hours | Shrewsbury (Ptarmigan House)</span></strong></p><p><strong><span style="font-family: 'Segoe UI',sans-serif; font-size: 10.5pt;">Number of Positions: 2</span></strong></p><p><strong><span style="font-family: 'Segoe UI',sans-serif; font-size: 10.5pt;">Interview Date: Wednesday, 15th July 2026</span></strong></p><p> </p><p><strong><span style="font-family: 'Segoe UI',sans-serif; font-size: 10.5pt;">Make a real difference where it matters most.</span></strong></p><p><span style="font-family: 'Segoe UI',sans-serif; font-size: 10.5pt;">At STAR Housing, we're committed to creating a better future-and that means supporting some of our most vulnerable residents to live safely, independently, and successfully in their homes. As an <strong><span style="font-family: 'Segoe UI',sans-serif;">Intensive Housing Management Officer</span></strong>, you'll be at the heart of that mission. </span></p><h3><strong><span style="font-family: 'Segoe UI',sans-serif;">The role</span></strong></h3><p><span style="font-family: 'Segoe UI',sans-serif; font-size: 10.5pt;">This is a rewarding, hands-on role where you'll deliver a <strong><span style="font-family: 'Segoe UI',sans-serif;">person-centered housing management service</span></strong>-supporting residents in temporary accommodation and independent living settings to sustain their tenancies and move towards independence. </span></p><h3><strong><span style="font-family: 'Segoe UI',sans-serif;">What you'll be doing</span></strong></h3><ul><li><span style="font-family: 'Segoe UI',sans-serif; font-size: 10.5pt;">Acting as the <strong><span style="font-family: 'Segoe UI',sans-serif;">main point of contact</span></strong> for residents</span></li><li><span style="font-family: 'Segoe UI',sans-serif; font-size: 10.5pt;">Managing tenancies, including sign-ups, reviews and early interventions</span></li><li><span style="font-family: 'Segoe UI',sans-serif; font-size: 10.5pt;">Supporting residents with <strong><span style="font-family: 'Segoe UI',sans-serif;">rent, benefits, and tenancy sustainment</span></strong></span></li><li><span style="font-family: 'Segoe UI',sans-serif; font-size: 10.5pt;">Carrying out property inspections and ensuring homes are <strong><span style="font-family: 'Segoe UI',sans-serif;">safe and compliant</span></strong></span></li><li><span style="font-family: 'Segoe UI',sans-serif; font-size: 10.5pt;">Working with internal teams and partner agencies to <strong><span style="font-family: 'Segoe UI',sans-serif;">provide joined-up support</span></strong></span></li><li><span style="font-family: 'Segoe UI',sans-serif; font-size: 10.5pt;">Supporting vulnerable customers, including those facing homelessness, domestic abuse or mental health challenges </span></li></ul><h3><strong><span style="font-family: 'Segoe UI',sans-serif;">What we're looking for</span></strong></h3><ul><li><span style="font-family: 'Segoe UI',sans-serif; font-size: 10.5pt;">Experience in housing management, homelessness or supported housing</span></li><li><span style="font-family: 'Segoe UI',sans-serif; font-size: 10.5pt;">Strong knowledge of tenancy and support needs</span></li><li><span style="font-family: 'Segoe UI',sans-serif; font-size: 10.5pt;">A compassionate, resilient approach with the ability to build trust</span></li><li><span style="font-family: 'Segoe UI',sans-serif; font-size: 10.5pt;">Excellent communication and organisational skills</span></li><li><span style="font-family: 'Segoe UI',sans-serif; font-size: 10.5pt;">Ability to manage a varied caseload and work both independently and as part of a team </span></li></ul><h3><strong><span style="font-family: 'Segoe UI',sans-serif;">Why join STAR Housing?</span></strong></h3><ul><li><span style="font-family: 'Segoe UI',sans-serif; font-size: 10.5pt;">A supportive environment where you can make a <strong><span style="font-family: 'Segoe UI',sans-serif;">genuine impact every day</span></strong></span></li><li><span style="font-family: 'Segoe UI',sans-serif; font-size: 10.5pt;">A role that combines housing, support and community outcomes</span></li></ul><p><em><span style="font-family: 'Segoe UI',sans-serif; font-size: 10.5pt;">Please note this role involves working with vulnerable residents and may expose you to challenging situations-full support and training will be provided.</span></em></p><h3><strong><span style="font-family: 'Segoe UI',sans-serif;">Apply now</span></strong></h3><p><span style="font-family: 'Segoe UI',sans-serif; font-size: 10.5pt;">Be part of a team that's helping people rebuild their lives and sustain their homes.</span></p>PandoLogic. , Location: Shrewsbury, ENG - SY3 8BE