Stock & Operations Department Manager - Lifestyle
Job Introduction
Stock & Operations Department Manager for Lifestyle, you will support the retail team by ensuring an accurate and efficient stock operation. Driving the ‘stop the loss’ campaign through effective management of reducing waste.
As the Stock & Operations Department Manager you will:
1. Control stock file accuracy. From reducing ‘write offs’ through managing of faulty stock and returns to suppliers, to raising SKU discrepancies with B&M and management teams.
2. Achieve stock loss KPIs by effectively implementing action plans and procedures, ensuring audit counts are accurate and count discrepancies are minimised.
3. Manage the team to effectively process deliveries and to maintain a high level of security tagging to avoid damage to products.
4. Ensure daily communication and feedback to Divisional and Department Managers on stock position and issues around stock holding, including new lines and products.
5. Support key stakeholders accessibility to stock by maintaining high level of standards in line with company best practice.
6. Regularly review stock room layout to maximise stock holding. Liaising with the shop floor team to implement better replenishment solutions for the stockroom, and ensuring fit for audit at any time.
7. Manage and lead your team giving regular feedback and coaching. Recognising both talent and development areas, you will create unique plans to progress your team using the tools available
8. Ensure that the department is fully compliant with trading standards, health and safety legislation and all store operating procedures – escape routes & walkways are maintained clear & free of combustible storage, sprinklers not impacted by stock levels, suitable equipment is available in back of house spaces, a formal schedule of ladder checks is undertaken,
A bit about you:
9. -Commercially minded. You understand the importance of stock efficiency and accuracy. Taking opportunities to improve performance by creating and owning a clear plan to deliver results
10. Collaborative. Building relationships is one of your strengths. Whether it’s with your team to drive performance, your stakeholders to initiate positive change, or with the wider Selfridges community, you realise the importance on working together
11. A retail expert. Accustomed to working in customer focused, fast paced/high volume environments, you bring both passion and knowledge to support your team
12. A good communicator. Your friendly and confident manner is appreciated by customers, team members and stakeholders alike
13. A leader. Motivating and inspiring your team to deliver exceptional service and meet sales targets. You understand the importance of leading by example and provide coaching to drive performance and change
14. Organised and proactive. Prioritising is one of your skills and you know how to keep you team calm and focused in times of change
15. An example of our values, a trusted and respected colleague
KPIs:
16. Stock loss – Cash and percentage to sales
17. Service – NPS score
18. People – absence, turnover, engagement and opinion survey
This guide represents a summary of the role, however all team members are expected to be flexible in the work they undertake, which may change from time to time, according to the needs of the business, which may change from time to time, according to the needs of the business
Selfridges