Job Description
Location: Midlands - 5 days per week on-site Contract: Initial 6 months (with potential extension)
Overview
Hays is partnering with a local council to recruit three Support Business Analysts to join a dedicated Surge Team established as part of a major finance transformation programme.
The Surge Team's mission is to stabilise, enhance, and accelerate performance across cashflow‑critical and customer‑facing transactional processes during a period of high organisational change.These roles will focus on supporting access control, call and request workflows, and role management activities within a fast‑paced Oracle Fusion environment.
Key Responsibilities
As a Support BA Analyst, you will:
* Support the Access Control, Calls & Requests, and Role Management workstreams.
* Analyse issues and process bottlenecks and provide actionable recommendations to improve transactional service levels.
* Capture business requirements, define user stories, and translate needs for technical teams.
* Work closely with Finance, IT, HR, and Operational teams to ensure consistency and accuracy of Oracle Fusion processes.
* Produce documentation including process maps, root‑cause analysis, and benefits tracking.
* Support the wider Surge Team in stabilising high‑volume financial processes impacted by transformational change.
* Provide hands‑on support to end users to resolve issues and improve adoption of new ways of working.
Essential Experience & Skills
* Oracle Fusion experience is essential - particularly across security, roles, and core transactional processes.
* Strong background in Business Analysis within complex operational or financial environments.
* Experience with access control, ticketing/call-management, or role‑based process design.
* Ability to work in a fast‑moving transformation setting with multiple stakeholders.
* Strong documentation skills including AS‑IS / TO‑BE process design.
* Excellent communication and problem‑solving skills.
What We're Looking ForThese roles are well‑suited for Business Analysts with hands-on experience in support environments, ideally within public sector or large transformation programmes. Candidates who thrive in structured but high‑pressure settings-particularly where Oracle Fusion is central-will excel here.
Interested?
If you have the relevant Business Analysts expertise and project experience, we would love to hear from you. Please apply with your up-to-date CV to be considered for this opportunity.
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