Overview
Customer Assistance Co-Ordinator - Medical Assistance Hub (6-Month FTC) Croydon (Hybrid: Office & Home) | 35 hours/week, shift-based Flexible and committed to working shifts between 7:00 AM - 10:00 PM Monday-Sunday. £14.84 per hour
Make a real difference in people\'s lives. At Allianz Partners, we\'re here to help customers when they need it most. As a Customer Assistance Co-Ordinator in our Medical Assistance Hub, you\'ll be the reassuring voice on the phone, helping customers navigate medical and assistance requests with professionalism, empathy, and speed. This is a 6-month fixed-term contract - a fantastic opportunity to gain hands-on experience, build skills, and work with a global brand in a high-impact, customer-focused environment.
What you\'ll be doing
* Handle inbound and outbound calls, providing professional, friendly, and supportive assistance.
* Deliver proactive solutions in line with client expectations.
* Manage tasks efficiently, ensuring customers receive timely and appropriate support.
* Escalate and handle complaints following FCA guidelines where required.
* Participate in team meetings, coaching, and development opportunities.
* Keep up to date with product, technical, and procedural knowledge to support customers effectively.
About you
* We\'re looking for people who are: Customer-focused, empathetic, and calm under pressure.
* Strong communicators, confident in handling both routine and complex conversations.
* Organised, proactive, and able to manage multiple tasks simultaneously.
* Flexible and committed to working shifts between 7:00 AM - 10:00 PM Monday-Sunday, with occasional night shifts 9:00 PM - 7:30 AM.
* Motivated to learn, grow, and make an impact in a dynamic team environment.
Hybrid Working & Equipment
* Work from our Croydon office (102 George Street, CR9 6HD) and remotely.
* IT equipment provided (PC, dual screens, keyboard, mouse).
* A reliable internet connection is required for remote work.
Why join us for 6 months?
* Gain hands-on experience in medical assistance and customer care with a leading global brand.
* Develop transferable skills in problem-solving, crisis management, and customer service.
* Make a real impact for customers in critical situations.
* Opportunity to stand out for future roles within Allianz Partners after the contract ends.
Please note: This role is office-based in Croydon at least part of the time and does not offer fully remote working. Only apply if you can commute reliably.
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