Location: North Of England
About Us
Lane7 is the fastest-growing and market-leading boutique bowling business in the UK, with multiple venues across three brands: Lane7, Level X, and Gutterball. Think of us as your one-stop shop for a great, activity-packed experience. Not only do we offer highly attractive bowling lanes, but also arcades, ping pong, e-darts, virtual reality, karting, and much more!
Could you be what we’re looking for?
Our ideal candidate is an Area Manager / Operations Manager who is passionate about delivering excellent guest service, developing their team through coaching and training, and has the ability to run a large, multi-faceted business while driving different revenue streams.
* Do you have 3+ years of area manager experience in the leisure, hospitality, or F&B sector?
* Are you an Area Manager / Operations Manager who is goal-oriented and can drive revenue across their area?
* Have you led the openings of new venues?
* Are you a leader who loves to coach and develop their teams?
* Are you focused on delivering an outstanding guest experience every time?
* Are you welcoming and supportive of those around you?
* Have you got a positive, can-do, and problem-solving attitude?
* Do you have the ability to create a sense of fun?
The Role
* Accountability for ensuring the improvement of service and hospitality delivery, creating clear KPIs and ways of working that develop across sites and become a clear representative standard and point of difference for the business and your area.
* Proactively seek ways to continually improve service every day.
* Ensure the recruitment process is followed at each venue when hiring team members.
* Oversee the annual appraisal process, ensuring timelines and roles are clearly understood, and all related paperwork is submitted, including quarterly business review meetings.
* Encourage proactivity and innovation within your team.
* Lead by example, adopting a hands-on approach, demonstrating positivity and adaptability.
* Maximise team performance through managing, engaging, and coaching the General Managers and Assistant General Managers.
* Actively and positively encourage teamwork, and recognise and reward achievement.
* Create a best-in-class service environment, working on team-building initiatives and ensuring all staff understand their roles and embrace positive change.
* Be accountable for decision-making across sites. Be the go-to for General Managers with their operational queries.
* Drive positive resolution of issues arising in the sites and ensure relevant people are kept informed (site management, head office, etc.).
* Proactively assess procedures; work with your team in an agile manner to respond to industry legislation, trends, and best practice.
* Maintain a good understanding of costs, and where you (as Head of Operations) can bring the most value every day.
* Deliver year-on-year sales growth and budgeted profit.
* Lead from the front with all new openings. As Head of Operations for both the Gutterball and Level X brands, you will be required to work very closely with the property team, people team, and trainers to ensure each new venue opens efficiently and on time.
* Maintain costs in line with budgets through efficient sales forecasting to ensure all sites achieve net operating profit to budget, adopting a proactive approach to sales and cost control, including stock management, staff rota planning, etc.
* Be accountable for ensuring that the sites and the managers (and their teams) are compliant in all aspects of the law, and that all hospitality, operational, Health & Safety, and Food Safety standards are followed.
* Ensure all sites run smoothly by following clearly defined systems and procedures, and that the standards, policies, and procedures are consistently maintained.
Working Arrangement
* Field-based; this role requires regular travel to our venues.
* Flexibility to work evenings, weekends, and Bank Holidays.
* Hotel overnight stays as required to meet the needs of the business.
* Some international travel.
* Attend and participate in company meetings.
* Multiple platforms for communicating with HQ Support and site teams, including phone, email, and Teams.
What We’ll Offer
* Up to £60,000 salary per annum plus additional bonus per opening
* Private health insurance & benefits through Vitality
* Cycle2Work scheme in partnership with Halfords
* Octopus Electric Car Scheme
* Access to our team wellbeing app – supporting the promotion of mental health awareness and wellbeing in our teams
* Friends and family discounts across the Lane7 Group
* Company-contributed pension
To Apply
All candidates must be fluent in written and spoken English and have the right to work in the UK.
Does this sound like what you’re looking for? Get in touch ASAP to find out more and join us!