Better places, thriving communities.
Job Summary
We are seeking a vigilant and proactive Retail mobile Security Officers to cover wide range of stores on B&Q across London who will also play a key role in supporting our existing team members. In this dual-capacity role, you will be responsible for maintaining a safe and secure shopping environment, preventing loss, and providing exceptional customer service. Additionally, you will be instrumental in assisting new starters, ensuring a smooth and welcoming onboarding experience, and helping them integrate into our store's operations.
Key Responsibilities
Security & Loss Prevention:
1. Maintain a Secure Environment: Conduct regular patrols of the store premises, including sales floors, stockrooms, and perimeter areas, to identify and address potential security risks, hazards, and suspicious activities.
2. Deter & Detect Theft: Act as a visible deterrent to theft and other criminal activities. Monitor CCTV cameras, identify shoplifters, and follow established protocols for intervention and apprehension, ensuring compliance with all legal guidelines.
3. Respond to Incidents: Efficiently respond to security alarms, emergency situations (e.g., medical emergencies, fire alarms), and customer disturbances, escalating issues to management and emergency services as required.
4. Report & Document: Accurately document all security incidents, observations, and actions taken in detailed reports. Maintain organized records for internal review and potential legal proceedings.
5. Customer Service & Assistance: Provide excellent customer service by assisting shoppers with inquiries, offering directions, and fostering a friendly and secure atmosphere.
6. Asset Protection: Monitor merchandise displays and high-value items to prevent theft or damage.
7. Adherence to Policy: Ensure strict adherence to all company security policies, procedures, and relevant legal regulations.
New Starter Assistance:
8. Welcoming & Onboarding Support: Greet new employees on their first day, provide an initial store tour, and help them locate essential facilities (e.g., restrooms, breakroom, locker areas).
9. Initial Guidance: Offer practical assistance and guidance on basic store operations, such as where to find common supplies, how to access team communication tools, and initial introductions to key team members.
10. Buddy System: Act as an initial point of contact for new starters, answering their questions, and helping them navigate their initial weeks.
11. Culture Integration: Help new employees understand and embrace the company culture, values, and expectations.
12. Feedback & Communication: Provide informal feedback to new starters and escalate any significant concerns or challenges to management to ensure a positive onboarding experience.
13. Resource Navigation: Direct new starters to appropriate resources for HR-related questions, training modules, and company policies.
Qualifications
14. Proven experience in security, loss prevention, or a similar role, preferably within a retail environment.
15. Excellent observation and problem-solving skills.
16. Strong communication and interpersonal skills, with the ability to interact professionally with customers, employees, and management.
17. Ability to remain calm and effective under pressure during stressful situations.
18. Basic knowledge of retail operations and customer service principles.
19. A friendly, approachable, and patient demeanor, suitable for assisting new team members.
20. Ability to work independently and as part of a team.
21. Flexibility to work various shifts, including evenings, weekends, and holidays.
22. [Add any specific certifications required, e.g., SIA License (UK), First Aid, etc.]
Physical Requirements
23. Ability to stand and walk for extended periods.
24. Ability to lift and carry moderate weights (e.g., packages, lost property).
25. Ability to respond quickly to situations as they arise.
If you are a dedicated individual with a keen eye for security and a passion for helping others succeed, we encourage you to apply for this unique and impactful role!
Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we’ll give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme.
Life cover is the greater of your equivalent annual salary or a minimum of £10, - giving peace of mind for your dependants. We also offer a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at .