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Chief technology officer

HomeServe Membership Ltd
Chief technology officer
Posted: 11 March
Offer description

As CTO, you will be a member of the Executive Leadership Team, reporting directly to the CEO. You will define and deliver the technology vision for a growing, regulated financial services business operating across Europe. You will be accountable for ensuring our platforms, engineering practices and security capabilities support sustainable growth, regulatory compliance and continuous improvement across multiple markets. Technology is central to our competitive advantage. This role combines strategic leadership with hands‑on executive ownership, and close partnership with Commercial, Compliance, Credit Risk, Finance and Operations teams.

* Set and lead an enterprise-wide technology strategy and roadmap aligned to business objectives
* Represent technology at Executive, Board and Group forums, communicating clearly with a wide range of stakeholders
* Build, scale and operate secure, cloud‑native, multi‑market platforms
* Lead engineering, DevOps, security and data teams across multiple European locations
* Establish clear governance, delivery standards and ownership across systems and services
* Balance innovation, speed and risk through effective architectural and delivery oversight
* Enable responsible adoption of modern technologies, including cloud‑native, event‑driven and AI‑enabled development
* Ensure strong regulatory and operational resilience outcomes across frameworks such as FCA, GDPR, ISO 27001, SOC 2, DORA or equivalent
* Own technology risk, resilience and disaster recovery planning
* Manage technology investment, budgets, vendors and third‑party delivery partners
* Work in partnership with Commercial, Risk, Compliance, Credit Risk, Finance and Operations leaders to design and deliver digital lending and embedded finance solutions


What Success Looks Like

Success in this role will include:

* Delivery of a scalable, secure and resilient technology platform that supports growth across markets
* Strong regulatory and audit outcomes
* Predictable, high‑quality engineering delivery and system reliability
* Clearly documented technology risk, resilience and disaster recovery capabilities
* A motivated, engaged and inclusive technology organisation with strong leadership depth
* Technology‑enabled innovation that delivers measurable improvements in efficiency, cost‑to‑serve or customer experience


Qualifications

* 15+ years' technology experience, including 5+ years at C‑level or equivalent
* Bachelors or Masters in Computer Science, Information Systems, Engineering or related discipline
* A proven record of defining and delivering technology strategy in regulated financial services, fintech or lending environments
* Deep expertise in scalable, cloud‑native architectures and modern engineering practices
* Strong understanding of European regulatory environments, information security and operational resilience
* Experience implementing and governing major compliance frameworks including SOC 2 and ISO 27001
* Demonstrated success building and leading high‑performing, multinational technology organisations
* Experience governing third‑party technology vendors and outsourced development partners
* Experience setting AI and data strategy and translating it into measurable business outcomes
* The presence and credibility to influence at Board, Group and investor level
* A hands‑on, pragmatic leadership style, comfortable balancing strategic priorities with operational detail

Experience delivering multi‑market financial services or fintech platforms across Europe is advantageous, but we welcome candidates with transferable experience from adjacent sectors.

Backed by Brookfield Infrastructure and operating across multiple European markets, we are building a secure, scalable and customer‑focused financial services platform that supports our ambition to become Europe's most trusted home efficiency partner.


Why Join Us

* Competitive executive‑level reward package
* Performance‑related incentives
* Executive benefits including car or car allowance, 10% matched pension, family private medical insurance and a comprehensive suite of additional benefits
* Opportunity to shape a high‑growth, investor‑backed European financial services platform
* Direct impact on digital transformation and sustainable home finance

Hours Per Week 40

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