DHL eCommerce UK is one of the UK’s leading integrated parcel businesses. As part of the DHL Group, we have an extensive delivery network covering the UK and over 220 countries. We are committed to pushing the boundaries of the express parcel delivery market and aim to be the first choice for customers.
Excellence. Simply Delivered.
We are currently recruiting for a Customer Service Team Leader based at our site in Ryton on Dunsmore. The role involves working Monday - Friday, on a 7.5-hour shift between 09:30 and 19:00. The salary is £27,686.48 per annum.
Our team is responsible for delivering excellent customer service across all contacts through case management, taking ownership of investigations, and embodying our four core attributes: 'Can do', 'Passion', 'As One', and 'Right First Time'.
Key Responsibilities:
1. Coach, support, and motivate the team to foster a culture prioritizing the customer, enabling the department to deliver outstanding service.
2. Encourage two-way feedback and generate ideas for continuous improvement to enhance the customer experience and team performance.
3. Maintain relationships with internal departments and colleagues across the business.
4. Hold regular team updates, communicate relevant information, and ensure instructions are followed and understood.
Skills & Experience Required:
1. Strong planning and organizational skills with the ability to multitask under pressure.
2. Excellent customer focus and attention to detail.
3. Experience dealing with challenging or angry customers.
4. Excellent communication and leadership skills.
Perks & Benefits:
* 25 days holiday entitlement
* Hybrid working arrangements
* Enhanced overtime rates
* Holiday Purchase Scheme
* Refer a Friend Scheme
* Recognition schemes including Employee of the Month, Quarter, Year, and CEO Can Do Award
* Parcel Perks
* Aviva Wellbeing App and Digital GP 24/7
* Cycle to Work Scheme
* Discounted bus travel scheme
About Us:
DHL eCommerce UK has been recognized as a Top Employer 2024 for the third consecutive year and is certified as a Great Place to Work.
Our core attributes—Passion, As One, Can Do, and Right First Time—are central to our culture. We seek individuals with a passion to deliver, energy, and commitment. We promote teamwork across all areas of the business, emphasizing a positive mindset and dedication to excellence.
We offer competitive salaries, hybrid working, and a comprehensive benefits package to support your financial security, health, and well-being.
#J-18808-Ljbffr