We’re looking for a proactive, enthusiastic, and knowledgeable IT Support professional to join our creative studio in London. You’ll be working alongside our IT Manager to deliver exceptional IT support, maintain systems, and drive technology improvements across our small but busy office - and potentially for global teams in a fast-paced creative design group.
We have two part-time roles available (3 days per week, must include Wednesday):
* Permanent IT Support Role: Ideal for someone looking for long-term career growth within a collaborative architecture practice. Salary: £32–35k pro rata.
* 6-Month Contract IT Support Analyst Role: Perfect for someone looking to gain global IT experience in a creative, multi-office environment. Salary: £30–35k pro rata.
Key Responsibilities (Both roles):
* Provide face-to-face and remote IT support, diagnosing and troubleshooting issues on MacOS and Windows devices
* Support hardware maintenance, updates, and new equipment setup for starters, meetings, and presentations
* Administer Office 365 (including Exchange and Teams), Active Directory, and key business applications such as Adobe Creative Cloud and Autodesk
* Troubleshoot network, AV, and peripheral issues, and maintain accurate IT documentation and knowledge bases
* Support and maintain cloud storage solutions (Dropbox, OneDrive, etc.) and oversee Jamf management (Mac environment)
* Collaborate on IT projects, system upgrades, and service improvements
* Provide clear guidance and instruction to non-technical users
Skills and Experience:
* Excellent knowledge of MacOS, Office 365, and standard hardware/software (Windows experience essential for contract role)
* Familiarity with VOIP telephony, NAS, and network management is desirable
* Experience with SME cloud storage solutions and AI tools is a plus
* Strong problem-solving, organisational, and communication skills
* Passion for technology and interest in the creative industries is highly valued
* Fluency in spoken and written English and eligibility to work in the UK
Benefits (Permanent Role Only):
* 5% employer pension contribution (matching 5% employee)
* Life assurance, critical illness cover, and income protection
* Private healthcare and wellbeing expenses (after probation)
* Travel loans, cycle-to-work scheme
* 20 days holiday per year (excluding bank holidays), rising to 25 days after 3 years
* Flexible office hours after probation
* Employee-ownership trust (profit-share eligibility after 1 year)
The Ideal Candidate:
Resourceful, hands-on, practical, and kind - someone who thrives in a creative, collaborative environment and is committed to resolving issues efficiently while helping the team get the most out of technology.