1st Line Support Agent / IT Help Desk / Service Desk Analyst Birmingham £16.02 per hour Ongoing Temporary Contract Flexible shifts (Days/Nights, weekends & bank holidays)
About the Role Step into a fast-paced, forward-thinking company where your development genuinely matters. Based in modern Birmingham offices, you’ll join an energetic and supportive IT Service Desk team that’s big on training and internal progression. As a
1st Line Support Agent / IT Support Technician, you’ll act as the
first point of contact
for all corporate and retail IT issues working within a busy
Help Desk / Service Desk environment. This role is ideal for someone looking to grow a long-term career in
IT Support, Technical Support, or Desktop Support, with clear progression into
2nd Line Support .
What You’ll Do Provide quick, reliable
1st Line IT Support
across corporate and retail systems Log and manage incidents using a
ticketing system
in line with SLA targets Support
retail POS systems, in-store equipment, payroll applications and business-critical software Deliver excellent
customer service
with a confident and professional phone manner Escalate complex issues to
2nd Line Support / Desktop Support Engineers
when required Work efficiently in a high-volume
IT Help Desk environment
What You’ll Bring Previous experience in
1st Line Support, IT Help Desk, Service Desk or Technical Support
(helpful but not essential) Strong
problem-solving and troubleshooting skills Excellent communication and call-handling ability Comfortable supporting
Windows OS, Microsoft Office 365 and basic networking issues Ability to manage workload in a fast-paced, target-driven environment Full flexibility for shift work between 7:00 AM and 1:00 AM, 365 days a year
Why You’ll Love It Competitive pay: £16.02 per hour Ongoing training in IT systems and service desk tools Fun, social and supportive team culture A company that promotes internal progression and IT career development.
Opportunities like this don’t stay open for long, submit your application today or get in touch with Gabriele Strazdauskaite on 0121 643 5000 and secure your place in a growing IT team!