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The Mercian Trust,
The Ladder School
Job Title: Attendance Officer and Receptionist
Salary: Grade 5 SCP 9-17: actual salary £26,409 - £30,060
Responsible to: Office Manager/SLT PA
Responsible for: Attendance, Front-of-House Services and Administration Support
Role Type: Support Staff
Contract Type: Term Time Only, 37 hours per week
Working Hours: Monday to Thursday, 8:00am – 4:00pm/Friday 8.00am – 3.30pm
Key Responsibilities
* Attendance
* To provide accurate and timely responses to referrals to the TLS Connect student stream
* To log student attendance onto SIMS, monitor records and report any authorised absences to SLT
* To complete legal paper work
* Working with a high level of accuracy to ensure information is logged correctly
* To monitor and report on whole school; attendance data, analysing data to identify key areas of concern
* Run reports on behaviour and attendance for SLT when requested
* To show discretion with confidential information
* To be committed, enthusiastic and produce high quality work
* Reception and Front-of-House Services
* Provide a professional, friendly, and efficient welcome to all students, parents, visitors, and contractors.
* Manage the visitor sign-in process, ensuring safeguarding protocols are followed at all times.
* Answer and direct telephone calls and emails, relaying messages accurately and promptly.
* Monitor the entry/exit of students during the day, ensuring procedures are followed for lateness, appointments, or early departures.
* Receive and distribute post and deliveries appropriately.
* Administrative Support
* Provide general administrative support to the Office Manager/SLT PA, Senior Leadership Team (SLT), and wider school staff as required.
* Assist with daily communications, including issuing letters, emails, and text messages to parents and staff.
* Maintain accurate student information and contact records using the school’s MIS (e.g. SIMS).
* Assist in the preparation and distribution of documents and resources for meetings and events.
* Support with data entry, word processing, and the organisation of files, both electronic and paper-based.
* Student and Parent Liaison
* Respond to student queries and needs at reception in a calm and supportive manner.
* Assist with administering first aid to students and liaise with parents regarding illness, injury, or welfare concerns.
* Support the coordination of parental communication and meetings, including helping with sign-ins at Parents’ Evenings and Open Evenings.
* Liaise with internal staff and external agencies to support transition
arrangements and ensure prospective students are warmly welcomed into the school community.
Safe Working Practices for Adults working with Children – It is the responsibility of each employee to carry out their duties in line with Mercian Trust’s ethos and culture of safe working practices for adults working with children and be sensitive and caring to the needs of the disadvantage, promoting a positive approach to a harmonious working
environment. Each employee should act as an exemplar on these issues and must, where appropriate, identify and monitor training for themselves and any employees
they are responsible for.
The Ladder School is committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment. Safeguarding and Safer Recruitment Policies can be found on our website. This position is subject to appropriate vetting procedures including a criminal record check from the Disclosure and Barring Service (formerly CRB) which will require you to disclose details of all unspent and unfiltered spent reprimands, formal warnings, cautions and convictions as part of the recruitment process.
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Administrative
* Industries
Human Resources Services
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