Customer Service Administrator / Receptionist
A great opportunity for a customer-focused Facilities Assistant to support a busy office environment, delivering front of house reception, facilities coordination and administrative support within a professional corporate setting.
If you’ve also worked in the following roles, we’d also like to hear from you: Front of House Assistant, Office Administrator, Workplace Assistant, Facilities Coordinator, Administrative Assistant, Administration Assistant, Property Services Assistant, Property Services Administrator, Customer Service Assistant, Facilities Administrator
This role is known internally as a Facilities Assistant
SALARY: £25,394 to £26,500 per annum + Generous Benefits
LOCATION: Winchester, Hampshire (SO23) – Office-based role
JOB TYPE: Full-Time, Permanent
WORKING HOURS: 35 hours across 5 days per week
JOB OVERVIEW
We have a fantastic new job opportunity for a Customer Service Administrator / Receptionist to join a professional Property Services team within a busy corporate office environment.
As a Customer Service Administrator / Receptionist you will provide front of house reception services, supporting day-to-day facilities operations while ensuring a safe, organised and welcoming workplace for colleagues and visitors.
Working as a Customer Service Administrator / Receptionist you will manage administrative tasks, coordinate contractors, support compliance processes and deliver excellent customer service across the office.
This role would suit someone organised, approachable and proactive, with strong communication skills and a keen interest in facilities management and office support.
DUTIES
* Front of House Reception: Meeting and greeting visitors, ensuring security procedures are followed
* Visitor Management: Handling enquiries, notifying hosts and escalating queries where required
* Office Presentation: Maintaining reception, meeting rooms and shared areas to a high standard
* Facilities Requests: Responding to service requests via internal systems
* Post and Deliveries: Managing incoming and outgoing mail, including distribution and franking
* Stock Control: Ordering stationery and welfare supplies and maintaining inventory levels
* Administrative Support: Raising purchase orders and resolving invoice queries
* Contractor Coordination: Supervising on-site contractors carrying out maintenance or cleaning work
* Support: Assisting with risk assessments, fire safety, COSHH and workstation checks
* Building Checks: Identifying and reporting health, safety or maintenance issues
* Employee Support: Assisting with starters, leavers and movers including ID passes
* Document Management: Supporting archiving processes with external providers
CANDIDATE REQUIREMENTS
* GCSEs (or equivalent) in Maths and English (Grades A*–C / 9–4)
* Previous experience in a customer service, reception or office support role
* Basic IT skills including Microsoft Outlook, Word and Excel
* Strong organisational skills with good attention to detail
* Excellent communication and interpersonal skills
* A professional, friendly and approachable manner
* Ability to multitask and prioritise workload in a busy environment
* Willingness to learn and develop within a facilities or office support role
* A proactive and reliable work ethic
BENEFITS
* 25 days’ holiday plus Bank Holidays, increasing with service
* Up to 8% contributory pension
* Flexible working options
* Investment in learning and development
* Annual allowance of up to £300 for health and lifestyle benefits
This role requires a DBS check.
APPLY TODAY…
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JOB REF: AWDO-P14561
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