Regional Operations Director – North & Central & South Regions
We are recruiting two Regional Operations Directors as part of a significant transformation within Places Leisure, introducing a critical leadership layer between our National Operations Director and our Area Manager population. These senior leadership roles are responsible for leading large, complex, multi‑site operations across either our North & Central or South regions.
Responsibilities
* Accountable for delivering strong commercial and operational performance across a significant portfolio of leisure contracts, driving measurable growth in revenue, membership and customer engagement.
* Set and deliver the operating strategy for leisure contracts, driving performance against agreed KPIs, profit targets and long‑term business plans.
* Lead large‑scale cultural and operational change to create a more consistent and high‑performing operating model across geographically dispersed teams.
* Drive commercial growth using data and insight to increase footfall, membership and revenue while ensuring strong operational standards, brand consistency and compliance.
* Own the customer and client experience, building senior relationships, managing risk and supporting contract renewals.
* Develop and lead Area Managers, create a high‑performance culture, manage financial performance, champion digital and transformation initiatives, and drive continuous improvement across operations.
Essential Criteria
* Experience as a Regional / Director level leader in a large‑scale, multi‑site, customer‑facing business (e.g. leisure, hospitality, retail or healthcare) with comparable complexity to Places Leisure.
* Proven accountability for commercial performance, including revenue growth, profit delivery, cost control and KPI achievement, with ownership of a significant P&L.
* Strong leadership capability, including experience developing senior managers, driving high performance and leading through change across geographically dispersed teams.
* Demonstrable ability to use data, insight and digital tools to inform decisions, drive performance and present clearly to senior stakeholders.
* Strong track record of managing client relationships, compliance and operational risk while delivering a consistent customer experience and brand standards.
Benefits
* Pension with matched contributions up to 7%
* Excellent holiday package – 33 days annual leave with the option to buy or sell leave
* Car allowance
* Cashback plan for healthcare costs – up to £500 saving per year
* A bonus scheme for all colleagues at 15%
* Training and development
* Extra perks including discounts and offers from shops, cinemas and more
We are an equal opportunity employer. As part of our commitment to diversity and inclusion, we offer a guaranteed interview to candidates who are disabled, neurodiverse or have served in the Armed Forces, provided you meet the essential criteria for the role. We are also proud to support the Armed Forces Covenant and are a Level 2 Disability Confident Employer.
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