This is a key operational role, ideal for someone withstrong primary care or NHS administrative/management experience who is ready totake on more responsibility.To supportthe Practice Manager in all aspects of practice functionality, motivating andmanaging staff, optimising efficiency and overall performance, ensuring thepractice achieves its long-term strategic objectives in a safe and effectiveworking environment.
To manageand coordinate all aspects of practice functionality, motivating and managingstaff, patient services, premises and health and safety management.
Throughinnovative ways of working, support the Practice Manager leading the team inpromoting ED&I, SHEF, quality and continuous improvement, confidentiality,collaborative working, service delivery, and learning and development, andensuring the practice complies with CQC regulations.
The post-holder will be an integralpart of the general practice team.
Main duties of the job
Support the Practice Manager withdaytoday operations, ensuring the smooth running of reception, administration and backoffice functions.
Help manageworkload, capacity and demand, including appointment systems, staff rotas and cover arrangements.
Assist withHR processes: recruitment, induction, training, appraisals, absence management and staff wellbeing initiatives.
Contribute tofinance and business functions, such as monitoring income and expenditure, supporting claims (QOF, enhanced services), and assisting with budget management (as agreed).
Supportclinical governance and compliance, including CQC standards, policies and procedures, significant event reviews and audits.
Oversee or supportIT and clinical systems(e.g. EMIS/SystmOne), ensuring staff are trained and systems are used efficiently.
Help develop and implementpractice policies and protocols, ensuring they are up to date and communicated clearly to staff.
Build and maintain positive relationships with patients, staff, the PCN and external stakeholders.
About us
Norton Medical Centre is a busy, forwardthinking GP practice providing highquality primary care to approximately 16000 patients. Our team includes GP partners, salaried GPs, ANPs, practice nurses, HCAs, pharmacists and a skilled administrative and reception team. We are looking for a Deputy Practice Manager to support the Practice Manager in the efficient daytoday running of the surgery and to help manage increasing workload pressures safely and sustainably.
Job responsibilities
The Deputy Practice Manager will:
Support the Practice Manager withdaytoday operations, ensuring the smooth running of reception, administration and backoffice functions.
Help manageworkload, capacity and demand, including appointment systems, staff rotas and cover arrangements.
Assist withHR processes: recruitment, induction, training, appraisals, absence management and staff wellbeing initiatives.
Contribute tofinance and business functions, such as monitoring income and expenditure, supporting claims (QOF, enhanced services), and assisting with budget management (as agreed).
Supportclinical governance and compliance, including CQC standards, policies and procedures, significant event reviews and audits.
Oversee or supportIT and clinical systems(e.g. EMIS/SystmOne), ensuring staff are trained and systems are used efficiently.
Help develop and implementpractice policies and protocols, ensuring they are up to date and communicated clearly to staff.
Build and maintain positive relationships with patients, staff, the PCN and external stakeholders.
The exact duties will be agreed locally and may be adjusted over time in line with practice needs and your skills and experience.
Person Specification
Qualifications
* A good standard of education, with an expectation of having both GCSE Maths & English grade C or above, Functional skills level 2 in Maths & English.
* A leadership and/ or management qualification
* Managing Teams
* Experience of working in General Practice
* Project Management
* Sound use of I.T systems
* HR experience
* To work as a team player and autonomously
* Degree in Management and Leadership
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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