Main Duties & Responsibilities To provide a comprehensive front-line service, dealing with both customers and suppliers. Dealing with queries in a responsive, sensitive and professional manner to ensure the best possible service is provided, and the company is represented positively. * Perform administrative functions, including filing and housekeeping * Capable of understanding and processing information through various office applications and processes * Good oral and written communication skills with a high level of numeracy * Answering calls promptly and resolving routine customer enquiries * Processing orders in a timely and accurate manner * Processing quality complaints and credits in line with the business processes * Organise and manage goods inwards and outwards, organising transport * Build a strong relationship with the factory production team * Effective team member with good interpersonal skills * Able to manage multiple tasks and meet targets * Able to work using initiative and without constant supervision * Develop strong professional relationships with customer KPI’s * Deliver against business targets and individual KPI’s * Your job title does not limit your duties, and the Company may require you from time to time to undertake any other duties within your capability. Other Requirements * GCSE Math and English Grade C/4 or above (or the equivalent) * Basic Word and Excel capabilities Hours: Monday to Thursday 9am – 5pm and Friday – 9am – 4.45pm Salary: £26,000 - £30,000 per annum depending on experience