Admin Assistant/Receptionist
The closing date is 15 May 2026
This role is not eligible for visa sponsorship. If it is identified that you require sponsorship to undertake this role your application may be withdrawn
We currently have an exciting opportunity for an Administrator to join our Adult Mental Health Services based at 25 Corve Street, Ludlow. The Service offers mental health care and treatment across a variety of different age ranges and presentation. The role would require you to work 30 hours per week (Monday, Tuesday, Thursday and Friday), fixed hours of 9.00am to 5.00pm
In the role you will be working as part of a team along with Administrative Assistants and Medical and Clinical Administrators. You will be expected to be able to use your own initiative and judgment, although you will be well supported by other Mental Health Admin staff and through the clinical and professional networks accessible through the community teams.
The administration offices are busy, and the role is challenging but it is also rewarding where you will be carrying out duties such as updating patient admin system (RiO), filing, photocopying and scanning. You will also be required to manage and deal with calls from service users, families, carers, and other professionals.
Contact: Sian Wallis, Sian.Wallis@mpft.nhs.uk
Main duties of the job
* To accurately maintain and keep secure patient health and staff records/systems in line with policy and standard operating procedure, to ensure data quality, confidentiality and compliance with the current Data Protection Law.
* Maintain strict confidentiality regarding information concerning patients, staff and sensitive Trust Business at all times.
* To carry out reception duties including meeting and greeting service users, carers, relatives and visitors, as requested by the Admin Support Supervisor and/or the Admin Team Leader.
* Handle incoming and outgoing telephone calls in a polite and efficient manner. Receive and deal with telephone enquiries referring telephone queries to a more senior colleague where appropriate. Take accurate messages and pass them to the appropriate person in a timely manner.
* Type a range of documents including emailed requests, copy typing and audio transcription (via T-Pro digital dictation system) generated by the mental health pathway teams.
* Prioritize own workload and meet deadlines in order to meet the requirements of the post.
* Regular data entry and booking of appointments for service users on the clinical patient administration system, RiO.
* Take / transcribe minutes as required and at the request of the Admin Support Supervisor and/or Admin Team Leader.
About us
Come and work with us at our award-winning NHS Trust, leading the way for trying new and better ways of working to help improve life for our local communities.
We have around 9,000 staff who provide physical and mental healthcare, support for people with learning disabilities, and adult social care across Staffordshire, Stoke-on-Trent, Shropshire, and Telford & Wrekin. We also run regional and national services, including help for new parents (perinatal care), eating disorders, forensic services, sexual health, and support for people in prison with mental health, drug, or alcohol problems.
We offer great career development for both clinical and non-clinical roles, with ongoing training and support to help you learn and grow.
We are ‘United in our Uniqueness’ and committed to creating a workplace where everyone feels welcome and can be themselves, no matter their background or identity. We want our staff to feel supported and valued, and we aim to build a team that reflects the communities we serve. Together, we can make sure every voice is heard, and every difference is respected.
Please note, we may be required to close this vacancy early if we receive a high volume of applications
Please be aware that the use of artificial intelligence (AI) in completing application forms will be monitored to ensure fairness and transparency. If you have used AI you must state this in your application.
Job responsibilities
For further information relating to this position please refer to the attached job description and specification.
Qualifications & Training
* NVQ Level 2 in Business & Admin (or equivalent level of administrative experience)
* OCR/RSA II or equivalent experience
* Minimum of 1 year's admin experience
Experience
* Relevant experience of working in an office environment / reception area
* Relevant experience of undertaking office procedures with minimal supervision
* Dealing with the public / customer service experience
* Experience of working in a team
* Experience on phones, writing letters and problem solving
* Previous experience of working within the NHS
* Experience of using RiO or a patient clinical system
Skills, Knowledge & Abilities
* Proficient use of Microsoft Office packages
* Ability to produce documents and reports to a high standard from handwritten and audio transcription
* Excellent telephone skills
* Ability to prioritize workload in order to meet conflicting demands and deadlines
* Audio typing experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
Midlands Partnership NHS Foundation Trust
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