Customer Service Administrator/ Scheduler 📍 High Wycombe | Full-time | £26,000-£28,000 per year 🕘 Monday to Friday | Permanent Why Join Us? We're a dynamic and customer-focused team committed to delivering world-class service. As a Customer Service Administrator, you'll play a key role in supporting our engineering team and ensuring our clients receive exceptional service every time. What You'll Be Doing Reporting to the Customer Service Supervisor, your responsibilities will include: Managing customer queries and orders via phone and email Scheduling planned maintenance and small works with engineers and clients Ensuring callouts meet client KPIs and internal SLAs Investigating and resolving customer issues, updating the CRM system Processing sales orders and accurate invoicing Maintaining up-to-date customer and supplier records Liaising with engineers, subcontractors, suppliers, and internal teams Supporting the finance team with relevant documentationWhat We're Looking For 2+ years' experience in Customer Service or Scheduling Strong communication and relationship-building skills Proficiency in Excel, Word, Outlook, and database systems Excellent time management and multitasking abilities Experience coordinating engineers and managing schedules is a plus A flexible, confident, and proactive approach to workPerks & Benefits 💼 Company pension 🚗...