Overview
Unitrunk are recruiting for a Customer Service Lead. Check it out now!
Location: Yorkshire Depot, Gilhurstam Road Leeds LS27
Salary: £40k - £45k, DOE + Benefits
Contract: Permanent, Full time
Hours of Work: Monday to Thursday 08.00 to 17.00, Friday 08.00 to 13.00
Benefits: 33 days holidays, including bank holidays, contributory pension scheme
Unitrunk Ltd is one of the UK's leading manufacturers of steel cable management systems with distribution centres throughout the UK.
We are currently looking to recruit a Customer Service Lead for our Yorkshire Depot.
The Role
Servicing the daily operational interface between the Customers and Unitrunk, the role fully manages the Depot in Leeds, and the Manager has full autonomy and control for staff recruitment, dismissal, promotion, performance management and ensuring Health and Safety standards and needs of the site are checked and kept fully up to date.
Main Roles and Responsibilities
* Drive strong relationship with the Operations Manager to ensure open lines of communication. Keep the OM updated with Customer related activities (Orders, changes, complaints, analysis etc.)
* Proactively manage effective working relationships with customers providing them with agreed service level, sales order support, complaint handling & issue resolution.
* Manage specific enquiries within the existing contractual obligations with reference to price, product and lead-time.
* Provide service analysis and reporting to support internal reviews
* Ensure all Depot personnel are aware of and adhere to Depot procedures to guarantee standardised working practices.
* Ensure that all communications both verbal and non-verbal with customers are conducted in a timely and professional manner.
* On a daily basis review all outstanding sales back orders to ensure goods are delivered on time and in full.
* Ensure that drivers, vehicles, loads and journeys are planned to optimise the resources available.
* Ensure all returns are agreed and processed in accordance with company policy.
* Be responsible for purchasing any goods required to meet specific customer needs.
* Be responsible for planning all workflow through the Depot and allocating daily tasks to specific individuals.
* Ensure the efficient completion of any assigned tasks and manage any problems, issues or difficulties that arise.
The Successful Candidate
The successful candidate should be self-motivated and have:
* Experience of directly managing personnel on a daily basis and allocating tasks to specific individuals.
* Experience of taking responsibility for the workflow within a team of people and meeting deadlines based on business needs.
* Must have experience working with computerized business systems.
* Good commercial knowledge of sales processes such as sales order processing, quotations etc.
* Excellent communication and organizational skills are essential for this role.
* Knowledge of the electrical wholesale industry would be advantageous
Click APPLY and send us your up-to-date CV and cover letter today!
Registered Office: 36B Speirs Wharf, Port Dundas, Glasgow, G4 9TG
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