Department:Fees and Income
Location: Manchester(On-site)
About Us:GBS is a higher education provider offering a range of sector-relevant courses across ten campuses in London, Birmingham, Leeds, and Manchester. Working in partnership with several of the UK’s leading higher education providers, we deliver vocational, undergraduate, and postgraduate programmes in finance, accounting, business, construction, tourism, healthcare, and more.
Our Vision:Changing lives through education.
What We Do:The Debt Collection Officer is responsible for the timely collection of overdue tuition fees from self-funding students and partner universities. Providing advice and guidance to assist students settle fees and simultaneously delivering a quality student service support. To proactively manage the debtors’ ledger, reducing the number of overdue accounts and maximising payments and minimising debt.
About the Role:
* Chase self-funding students who are behind their payment terms or ensure that agreed payment plan are being paid on time
* Chase students with declined tuition fees, encourage them to self-fund and negotiate a suitable payment plan
* Assist students in resolving their queries by liaising to the Finance Support Team or other GBS teams or departments
* Ensure accurate note keeping and records maintenance in GBS systems in a timely manner
* Upload and update data to the relevant systems where debt penalties are in place
About you:
* Experience working in finance operations and Accounts Receivable
* A high degree of computer literacy (particularly Microsoft Office applications)
* Expert in MS Excel and pivot tables
* Effective time management and planning
* Ability to work independently and as part of a team
* Excellent written and verbal communication skills
* Strong decision making and problem-solving skills
DESIRABLE:
* Credit Control experience and working knowledge of recovery guidelines
* Degree level qualification
* Finance experience and background within the HE sector
What We Offer:
* 25 days annual leave, plus 8 public holidays
* 1 day extra leave per year of service, up to a maximum of 5 days
* Workplace pension scheme
* Tuition reimbursement for career development courses
* Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more
* Perks@Work discounts platform, wellbeing centre and much more
* Reward and recognition programme
* £500 award employee referral scheme
* Discretionary annual performance bonus
Employee Testimonial:
"What really stands out to me about GBS is its consistent focus on creating positive outcomes for students. Every team, even those without direct student contact, is deeply committed to this mission. Everyone understands that what they do plays a role in helping students succeed. It’s such a collaborative and inspiring place to work — it’s clear everyone genuinely cares about making a difference." (Steffi Korsah - Non-Academic Staff)
GBS is committed to equality, diversity, and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed.
Please note: This role is not eligible for sponsorship!
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