Ready to take the lead and drive real change?
We’re looking for an experienced and motivated General Manager to take charge of our client’s Southwest operations. Based in Plymouth, you’ll be at the helm of their Installation and Service teams — making sure projects run smoothly, customers stay happy, and teams are focused, supported, and delivering.
This isn’t a desk-only leadership role. You’ll be hands-on, solving problems, improving processes, and pushing for performance — while keeping people at the heart of everything you do.
What you’ll be doing:
You’ll be the go-to person for all things operational in the region. Think of it as a blend of leadership, strategy, and getting things done.
You’ll manage a growing team of engineers, planners, and supervisors — making sure they’re aligned, engaged, and set up to succeed.
You’ll lead the delivery of installation projects across the region — making sure deadlines are hit, quality is high, and customers are happy.
Service matters too — you’ll oversee reactive and planned maintenance, keeping the team focused on excellent response and customer care.
You’ll be working closely with other departments to make sure procurement, scheduling, and resources are where they need to be.
Client relationships? You’ll be the point of contact for key customers, solving issues and building trust that keeps them coming back.
You’ll analyse performance, report on KPIs, manage budgets, and look for smarter ways to work — every single week. This is a role where you’ll need to balance the big picture with the small details. One minute you’ll be reviewing a schedule or budget; the next, you’ll be mentoring a team leader or attending a site meeting.
What we’re looking for:
You’re already experienced in operational or technical leadership — ideally in service-led or project-based environments. But beyond that, we’re after someone who’s:
A strong leader — confident with people, clear in communication, and comfortable with accountability.
Organised and detail-driven — you keep things moving, stay on top of multiple priorities, and spot gaps before they become problems.
Commercially aware — you understand how decisions impact margins, clients, and long-term growth.
Collaborative — you work well across departments and can bring people together to make things happen.
Flexible and mobile — a full UK driving licence is essential, and you’re happy to travel across Devon and Cornwall as needed.
What’s on offer:
Our Client is building something long-term here — and they want the right people with them as they grow. Here’s what you can expect:
Competitive salary between £45,000 – £55,000 (DOE), plus a performance-based bonus scheme
20 days holiday plus bank holidays and your birthday off every year
Clear career progression and leadership development opportunities, supported by mentoring and hands-on experience
Company support for regional travel, with a strong, collaborative team based in Plymouth
A relaxed, people-first culture with regular team events, recognition, and support to lead in your own style
Why this role matters:
This isn’t just about managing day-to-day operations. It’s about setting the tone for your team, creating a culture of accountability and pride, and driving service and delivery standards that match where they’re going as a business.
You’ll be joining a company that values ownership, communication, and people who do the right thing — even when no one’s watching.
Think this sounds like you?
Let’s have a conversation. Our client is ready to grow and if you are too, we’d love to hear from you