Job Overview
At Nationwide, a Customer Representative role is having the ability to best support our customers with our great services, across all our channels. From transactions on the till, allocated time handling inbound calls from customers, to supporting product applications through digital sales. Providing first class service in person, via phone and online – but don’t worry you will be trained up on this.
Key Responsibilities
* Manage daily transactions on the till.
* Handle inbound calls from customers.
* Support product applications through digital sales.
* Deliver first‑class service in person, over the phone and online.
* Respond to customer queries across all channels.
* Provide occasional cover at our nearby branch in Dartford.
Contract Details
12‑month Fixed Term Contract, full time, 35 hours per week, Monday to Saturday. Salary is pro‑rated for part‑time work. You must be within a 45 minute commute of the branch you are applying to work in.
Qualifications & Personal Qualities
We’re not just looking for your experience and skills. We’re also interested in who you are as a person. Working for a building society you will have the opportunity to change someone’s life for the better. You need to be comfortable using digital tools and applications, and able to adapt your style to suit all our customers’ needs.
* Feel what customers feel – step into customers’ shoes, use their feedback to empathise and understand their needs.
* Say it straight – speak out openly, using clear language.
* Push for better – challenge the status quo and drive continuous improvement.
* Get it done – prioritise impact, be decisive and accountable for delivering customer outcomes.
Benefits
* Access to private medical insurance.
* A highly competitive pension to help you build a strong foundation for retirement.
* Access to an annual performance related bonus.
* Training and development to help you progress your career.
* A great selection of additional benefits through our salary sacrifice scheme.
* Life assurance to provide peace of mind for you and your loved ones in the event of your death.
* Wellhub – access to a range of free and paid options for health and wellness.
* Up to 2 days of paid volunteering a year.
* London top up payment of £2,093 per annum, pro rata.
Job Information
* Job Identification 3234
* Apply Before 05/14/2026, 10:55 PM
* Locations 152/154 Broadway, Bexleyheath, Kent, DA6 7DW, GB; 7/9 Hythe Street, Dartford, Kent, DA1 1BE, GB
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