Key Responsibilities
* Completes Config documentation.
Consultancy
* Drives process reviews with clients to ensure best practice is used requiring advanced CDL application knowledge, promoting new facilities, software and services.
* Produces process review documentation including metrics.
* Maintains an awareness of the functionality available in competitor systems.
New Business
* Assists with prospect demonstrations.
Ownership
* Takes ownership of specific projects requiring advanced CDL application knowledge. Defines and designs the application configuration for the software solution in accordance with the scope/objectives agreed requiring advanced CDL application knowledge.
* Performs the implementation at client site including business process development, workshops, deployment/go-live support, documentation and assisting training if required; ensuring the solution is delivered to scope and on time.
* Liaises with Technical Consultants and Project Managers to define the total solution and component application requirements.
* Advises customers on best practice regarding solution deployment. Ensures that services delivered are signed-off as completed to enable invoicing in accordance with agreed procedures.
* Participates in implementing all actions required to deploy an application; assists in ensuring that the application meets both technical and business needs.
* Completes Config documentation.
Skills development
* Assist with the development of team knowledge by sharing CDL application and ancillary products functionality.
System development
* Pro-actively seeks and promotes system enhancement requirements from new and existing clients.
* Reviews system developments to confirm user requirements satisfied. Collaborates with Product Owners and Development proposing enhancements and introduction of new technologies.
Technical knowledge
* Maintains current knowledge of CDL core (i.e. Strata & Classic) and ancillary (e.g. RTP, MIAMI, BI, Enrichment) products and the insurance industry.
* Competence in specifying, implementing and configuring Strata to enable an assigned client to successfully run their business.
AI
* Demonstrates an awareness of how AI-enabled tools and automation can be used to support client implementations, process optimisation and insight generation.
* Uses data analytics, reporting and emerging AI capabilities to identify improvements in client configuration, operational efficiency and delivery quality.
* Maintains a proactive interest in new technologies, including AI, and their potential application within insurance software and professional services.
Skills Knowledge and Expertise
* Proven and demonstrable ability in an insurance environment or proven and demonstrable experience in a CDL customer facing role including demonstrable understanding of the CDL application and product range.
* Computer literate and a working knowledge of products such as Word, Excel & PowerPoint.
* GCSE A Level standard.
* PRINCE2 Foundation.
* Excellent presentation skills – oral and written.
Salary
The salary for the role of Client Implementation Manager pays up to £50,000p.a. Your growth and advancement within CDL are only limited by your own ambition and effort.
Benefits
* Hybrid Working (2 Days a Week in the office - SK4 2HD).
* Truly flexible working.
* 25 days holiday to start, increasing by 1 day per 1 year of service up to 30 days.
* Top employer for 10th year running.
* Excellent training and development platform.
* Opportunities for career progression.
* Health and Wellbeing programme.
* Virtual activities, lunch and learns, coffee mornings and meetups.
* Life and health assurance.
* Electric Vehicle Scheme.
* Established Recognition Award System.
* Great Parental Benefits.
* Diversity and Inclusion network.
* Pension scheme.
* Community projects and volunteer days.
* Refer a friend bonus.
Campus Benefits
* On-site free parking.
* Open plan modern offices.
* Quiet Spaces are also available.
* Shuttle bus to and from the station.
* Subsidised restaurant.
* Games room and chill out zone.
* Annual Hackathon & Deep Racer Events.
* Social activities, regular social events through our social group Xtra, including a summer BBQ, competitions, bowling, go-karting, football games, Winter party and much more!
* Car wash, barber, yoga classes, boot camp and massage services all on site.
* Cycle to work scheme.
* Shower and dry rooms.
Diversity and Inclusion
We’re on a journey to keep innovating, that means welcoming new ideas and ways of thinking. CDL recognises that building a diverse workforce is critical to the success of our business. We strongly encourage applications from a diverse talent pool and welcome the opportunity to discuss flexibility requirements and workplace adjustments with all our applicants.
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