Closes in 8 days (Friday 15 August 2025 at 11:59pm)
Are you passionate about technology and eager to start your career in IT? Join our dynamic team and gain experience with a wide range of clients in a fast-paced, service environment. This is a fantastic opportunity to learn IT service delivery, with experienced mentors, exposure to a wide range of systems and clients.
Training course Information communications technician (level 3)
Hours Monday to Friday, 08:30am to 17:30pm.One-hour unpaid break.
40 hours a week
Monday 1 September 2025
Duration
2 years
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
As an apprentice, you’ll work alongside experienced IT professionals to deliver remote and onsite technical support, maintain systems, and assist with installations and upgrades. You’ll be exposed to a variety of technologies including cloud services, networking, cybersecurity, and remote monitoring tools.
Duties of the role include:
* Acting as the first point of contact for client issues (support tickets) via email, phone and in person
* Capturing and recording information required in order to correctly prioritise tickets
* Resolving technical tickets from our office-based Service desk and on customer sites
* Escalate tickets to the next line within the SLAs
* Communicating ticket progress with the customer contact
* Advise and adhere to recommended security guidelines
* Achieving training goals set by your line manager in your Personal Development Plan
* Update and maintain documentation
Where you'll work
71-73 Barton Street
Tewkesbury
GL20 5PY
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
GLOUCESTERSHIRE COLLEGE
Training course
Information communications technician (level 3)
* Interpret and prioritise internal or external customer's requirements in line with organisation's policy
* Apply the appropriate tools and techniques to undertake fault finding and rectification
* apply Continuous Professional Development to support necessary business output and technical developments
* Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
* Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
* Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
* Manage and prioritise the allocated workload effectively making best use of time and resources
* Complete documentation relevant to the task and escalate where appropriate
* Install or undertake basic software upgrades,either physically or remotely
* Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
* Provide remote/F2F support to resolve customer requirements
* Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
* Identify and scope the best solution informed by the system data associated with the task
* Test and evaluate the system's performance and compliance with customer requirements.
* Escalate non routine problems in line with procedures
* Use basic scripting to execute the relevant tasks for example PowerShell, Linux
* Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
* Apply the necessary security, in line with access and/or encryption requirements
* Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
* Test and evaluate network environments
* Monitor performance and usage of a network
* Deploy applications on a network
* Set up storage and data access for staff
* Apply necessary security measures, in line with access requirements to a network
* Carry out routine maintenance across network systems, ensuring organisational compliance
* Monitor network-related workloads including DNS and firewalls
* Install or undertake basic upgrades, either physically or remotely
* Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
* Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
* Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
* Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
* Interpret and prioritise internal or external customer's requirements in line with organisation's policy
* Apply the appropriate tools and techniques to undertake fault finding and rectification
* apply Continuous Professional Development to support necessary business output and technical developments
* Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
* Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
* Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
* Manage and prioritise the allocated workload effectively making best use of time and resources
* Complete documentation relevant to the task and escalate where appropriate
* Install or undertake basic software upgrades,either physically or remotely
* Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
* Provide remote/F2F support to resolve customer requirements
* Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
* Qualification: Information Communications Technician Apprenticeship Standard Level 3
* Delivery model and duration: Training will be delivered both in the college and in the workplace
Requirements
GCSE in:
* Maths (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
* Customer care skills
About this employer
Kickstart your IT career with Spectrum IT Consultancy—a fast-growing tech company supporting businesses, charities, and schools across the UK. Spectrum offers hands-on experience in cutting-edge services like remote monitoring, cyber security, and VoIP systems.
* Potential position upon completion of the apprenticeship
The contact for this apprenticeship is:
GLOUCESTERSHIRE COLLEGE
GC Employer Training and Apprenticeships
0345 155 2020
The reference code for this apprenticeship isVAC1000334281.
Apply now
Closes in 8 days (Friday 15 August 2025 at 11:59pm)
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