About Us
Galeta Bakery, a fast-paced pioneer in premium bakery products across London and the UK. Known for quality, innovation, and a rich selection of artisanal goods. Our products are a staple in prestigious locations including the likes of Curzon, Tate, Selfridges and cutting-edge restaurants, cafes and coffee shops throughout the UK.
Role Overview
Join us as a Customer Experience Executive to leverage technology, cultivate key accounts, and deliver unparalleled customer service. This role is a blend of order management, cultivating customer relationships, business development and strategic account growth.
Responsibilities
* Efficient order processing and management.
* Nurture and expand key customer accounts.
* Lead communication efforts with accounts, ensuring clarity and responsiveness. Champion exceptional customer service standards.
* Meeting with customers – to help grow accounts.
* Being a key point of contact between manufacturing, dispatch, sales & finance to help optimise operational processes.
* Exhibit ambition with a readiness to embrace growth within the company.
Essential Skills
* Strong verbal and written communication skills.
* Tech-savvy, especially in sales and order processing systems.
* Strong academics from top university, minimum 2:1 degree.
* Attention to detail and a meticulous approach to tasks.
* Self-starter with a drive for continuous personal and professional growth.
Nice-to-Have Skills
* Experience in the bakery or food industry.
* Proven excellence in customer service.
* Willingness to explore and contribute to various company departments.
* SQL skills for data management and analysis.
* Commercial acumen to understand and drive business growth.
* Passion for premium bakery products.
Why Join Galeta?
* Impactful work in a growing company.
* A culture of innovation and excellence.
* Opportunities for advancement and professional development.
* Engage with high-quality, NPD and EPD of our well-loved products.
* Part of an environmentally driven company with strong sustainability manufacturing credentials.
Additional info
* 06.00am - 15.00pm or 08.30am- 17.30pm, office-based.
* 5 shifts a week Monday- Sunday organised through rota.
* 3 step recruitment process - screening call, face-to-face and final face-to-face with senior members of the team.
* Must have the right to work in the UK.
* Salary range- £30,000-£32,000 per year
Apply Now
Submit your CV and a cover letter detailing your suitability for the Customer Experience Executive role. We’re looking for someone passionate about all things food and drink who is looking to make a difference in the premium bakery sector.