Salary: £26,000 - 34,000 per year Requirements: We require 2 years of experience in an IT service desk or technical support role We require strong customer service skills We require a confident and professional telephone manner We require good troubleshooting and problem-solving ability We require strong organisational skills We require a sense of urgency when dealing with customer issues We require the ability to manage multiple tickets without losing track We require a team-focused attitude We require a willingness to learn and improve We require experience supporting Windows 10/11, Microsoft 365, Active Directory / Entra ID, SharePoint, VoIP phone systems, mobile phone setup and support, basic networking, macOS, printers, and common desktop hardware We consider VMware, Windows Server, or more advanced infrastructure experience useful but not essential We require a driving licence We prefer GCSE or equivalent education We require 2 years of technical support experience We require 2 years of customer service experience Responsibilities: We are the first point of contact for customers needing IT support We log, manage, and progress support tickets through our service desk system We troubleshoot common issues across desktops, laptops, Microsoft 365, networking, printers, phones, and user accounts We keep customers updated as their tickets progress We take ownership of our workload and follow issues through properly We escalate more complex issues to 2nd line support when needed We work with our teammates to keep the service desk running smoothly We create and update internal support documentation We highlight recurring issues, risks, or anything that could impact customers or the wider business We handle support requests by phone, email, and ticket in a calm, professional, and customer-focused way Technologies: Active Directory Hardware Support macOS Microsoft 365 Mobile SharePoint VMware Windows Office 365 REST More: We are m3 Networks, a supportive and straightforward IT services team based in Edinburgh. We are hiring a friendly, motivated Tier 1 IT Support Technician to join our service desk and support business customers across the UK. This is a permanent, full-time, in-person role working Monday to Friday, offering a salary of £26,000 to £34,000 per year, along with benefits including additional leave, bereavement leave, company events, company pension, free parking, on-site parking, sick pay, transport links, and work-from-home options. We offer hands-on experience across a wide range of customer environments, training and development opportunities, exposure to different technologies, and a clear path to build technical skills in a workplace where your contribution matters. last updated 22 week of 2026