We’d love to hear from you if you’re: focused on giving great service to everyone you meet a team player, but also happy to work on your own initiative well-organised and adaptable willing to learn new skills. Service AssistantReporting to the Collections and House Officer, you’ll be part of the Mount Stewart House Team.No two days will be the same. You’ll meet lots of different people and spend time across a range of visitor areas around the house. From welcoming visitors as they arrive, to supporting our House Experience Volunteers by coordinating rotas and covering breaks, you’ll play a key part in keeping everything running smoothly. You’ll work closely with the Collections Team to make sure everyone has a great visit, while also helping to look after the collection and keep it safe on display. Along the way, you’ll get to know the history of the house and family, and feel confident chatting to visitors about it.The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.• Substantial pension scheme of up to 10% basic salary• Free entry to National Trust places for you, a guest and your children (under 18)• Rental deposit loan scheme• Season ticket loan• EV car lease scheme (for roles that meet the salary criteria)• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.• Flexible working whenever possible• Employee assistance programme• Free parking at most Trust places Click here to find out more about the benefits we offer to support you. NIJOBSClosing Date: 25th January 2026 We are committed to equal opportunities and welcome applicants regardless of religious beliefs, political opinion, race, sex, marital status, age or disability.To apply for this vacancy simply click the 'apply' button in the top right hand side of the page.If you need any help with your application, i.e. due to technical difficulties, please call us on 0370 240 0274 or email us at recruitmentenquiries@nationaltrust.org.ukIf you require an adjustment to the application process, for example due to disability or medical condition, please call us on 0370 240 0274 or email us at adjustments@nationaltrustjobs.org.uk and we'll support you as best as we can. For examples of how, please see our supporting you page.Equal Opportunities Statement The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here. Safeguarding Statement The National Trust is committed to a safe recruitment processes to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions around your suitability for this vacancy, please contact the people service centre. Please note we reserve the right to close this advert early and therefore we encourage you to apply for this position early. 170049IRC170049NewtownardsPermanent p/t (390 hrs py)Ends: Jan 25th Important notice In line with our redeployment policy, we’ll prioritise applications from National Trust employees who are under formal notice of redundancy. We’re looking for Service Assistant's to join us at Mount Stewart in the House Team to support the visitor experience throughout our house operations.Salary: £4,777.50 pro rata (FTE £23,887.50 per annum)Contract/duration: PermanentHours/working pattern/hours: 390 hours a year, will include weekends, bank holidays and special late night events. This role is based on annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in 12 equal instalments over the yearFor this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.Mount Stewart, Portaferry Road, Newtownards, BT22 2ADCompliance.Eligibility to Work in the UK12.25 per hour