About the Role:
One of my local government clients is seeking a skilled and proactive Housing Officer to join their team and provide high-quality, tenancy-focused housing management services across a designated patch of approximately 250 homes.
Based at the Buckland Housing Office, this role is essential in delivering excellent customer service, maintaining tenancies, addressing anti-social behaviour, and ensuring tenants understand and meet their responsibilities.
If you have a background in social housing—or transferable skills from areas such as the police, social work, debt advice, or estate agency—we welcome your application.
Key Responsibilities:
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Support tenants in understanding and fulfilling their tenancy obligations.
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Provide advice on budgeting, income maximisation, home upkeep, and garden maintenance.
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Tackle tenancy breaches and anti-social behaviour, taking enforcement action where appropriate.
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Work collaboratively as part of multi-agency teams to support vulnerable tenants and families.
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Visit tenants in their homes and engage with customers from diverse backgrounds.
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Keep clear and methodical case records using Microsoft Office and housing IT systems.
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Represent the Council at court hearings and multi-agency meetings.
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Manage and prioritise a demanding and varied workload effectively.
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Deliver responsive and customer-driven services in a fast-paced, evolving environment.
Candidate Profile:
We are looking for someone who can demonstrate the following:
1.
Experience working with tenants in a front-line, customer-facing role.
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Confidence in handling difficult conversations and challenging behaviours with empathy and professionalism.
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Ability to work independently, using sound judgement to resolve complex housing issues.
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Excellent time management and prioritisation skills.
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Strong written and verbal communication skills, including the ability to write formal documents and represent the Council publicly.
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Experience with tenancy enforcement, support, and proactive intervention.
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Proficiency in Microsoft Office (Excel, Word, Outlook) and case management systems.
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Awareness of the social and personal challenges faced by tenants and how to tailor support accordingly.
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A valid driving licence and access to a vehicle is advantageous, as travel between estates and area offices may be required.
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Flexibility to work from any of the 7 area offices and outside core hours when necessary.
If interested in this role please send your CV to Lee-Jaun at Coyle Personnel Ltd