We are looking for an experienced and enthusiastic Head of Property Management to join our team based out of our London office. We are looking for a proven leader who is passionate about delivering high quality services to our Landlords and Tenants and isn’t afraid to roll up their sleeves.
This is an exciting opportunity to head our Property Management team. You will be responsible for ensuring that the Property Management team runs smoothly and delivers on all key performance indicators. This role reports into our directors.
Key duties and responsibilities of role:
* To manage the Property Management team on a daily basis and provide support and guidance with any issues that may arise.
* To assist with staff recruitment and on-boarding, training, coaching and staff appraisals.
* Liaison with other teams within the business to ensure a cohesive business strategy that supports Regent Property’s business objectives.
* Holding regular team meetings to address any issues within the department.
* Identifying business improvements and implementation of new processes.
* Dealing with escalated issues and complaints as required.
* To be the point of contact and provide the highest level of service to our VIP Landlords.
General requirements:
* Understanding of the property management process with a proven background within residential property management.
* Professional approach
* Proven people-management experience with the ability to motivate and coach a team
* Able to handle and resolve difficult and sensitive issues
* Ability to work on own initiative
* Maintain office systems to ensure all records are accessible and up to date
* Strong relationship building and problem solving skills
Experience and qualifications:
* Minimum 10 years of Residential Property Management experience
* Minimum 5 years of Senior Leadership experience within industry
* Level 3 Technical Award in Residential Lettings and Property Management.
* Strong understanding of London’s residential property market.
* High IT literacy – previous use of Qube SLM would be an advantage
The role:
* Monday – Friday (9am – 6pm)
* 31 days holiday
* Additional day off on your birthday
* 1 day WFH per week after initial settling in period
* Fun and vibrant office in a great location in Southbank, Central London
* Regular socials throughout the year
* Employee Assistance Program
* Basic salary of up to £55k - will be dependent on experience
* OTE – up to £65k - additional commission structure based on department performance