Riverside City of London, England, United Kingdom
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Job Description
Job Title: Facilities Management Assistant
Contract Type: Permanent
Salary: £29,187
Working Hours: 35 hours per week
Working Pattern: Monday - Friday
Location: Arlington, London
If you share our values and are excited about making a significant impact at Riverside, please attach a current CV and covering letter. Riverside recruits based on potential, not just skills and experience, so we encourage applications even if you don't meet all criteria.
The role of Facilities Management Assistant
Based at our Arlington office, the FMA will support front-of-house reception duties and work with the Contract and Facilities Officer to deliver effective facilities and property management services. Responsibilities include reception, administrative tasks, compliance, liaising with internal colleagues, and ensuring a professional Facilities Management service.
About You
We are looking for someone with:
* Experience in a busy customer-facing Facilities Management environment.
* Knowledge of Health and Safety principles.
* Experience working with contractors in Facilities Management or the built environment.
* Proficiency in Microsoft 365 (Excel, Outlook, Teams, Word).
* Use of own car and ability to travel within the Liverpool area.
Why Riverside?
Riverside is a housing association committed to enhancing communities. With over 75,000 homes across the UK, we support various services from homelessness to social care and retirement living.
Benefits
* Competitive pay & pension
* 28 days holidays plus bank holidays
* Flexible working options
* Investment in learning and development
* Various benefits
Diversity and Inclusion
We value diversity and foster an inclusive workplace. Riverside is a Disability Confident Employer and guarantees interviews for applicants with disabilities who meet minimum requirements.
Application Advice
Apply early as roles may close before the deadline.
Role Responsibilities
* Support management of contracted services and specialist contracts.
* Serve as first point of contact for facilities queries and visitors.
* Advise colleagues on Facilities Management procedures and escalate issues.
* Manage incoming post and visitor badges.
* Maintain safety and compliance records.
* Assist with administration tasks like purchase orders.
* Support process improvements and stakeholder relationships.
* Ensure adherence to policies, data protection, and health & safety requirements.
* Manage access control and ID badge systems.
Person Specification
Essential
* Experience in a customer-facing Facilities Management environment.
* Knowledge of Health and Safety principles.
* Experience working with contractors.
* Proficiency in Microsoft 365.
* Own car and ability to travel.
* Excellent communication and customer service skills.
* Attention to detail, ability to work under pressure, and manage priorities.
* Team player with flexibility.
Desirable
* Experience in a Housing Association or busy office environment.
Additional Details
* Seniority level: Entry level
* Employment type: Full-time
* Job function: Management and Manufacturing
* Industries: Non-profit Organizations
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