Our ship management client near Glasgow requires a Marine Personnel Coordinator to join them on a permanent basis. As a Marine Personnel Coordinator will be responsible for general crew management and welfare with a focus on safety, compliance and high attention to detail. THE SUCCESSFUL APPLICANT * Degree or equivalent demonstrable experience. * Experience with case management, coordinating investigations, grievance and disciplinary processes and procedures. * Understanding and in-depth knowledge of ISM code, MLC and STCW. * Awareness and knowledge of crew managing systems including COMPAS (preferred). * Strong organisational skills. * Knowledge of maritime regulations and industry best practice. * Ability to work independently and as part of a team. * Strong understanding of GDPR and ISO standards relating to crew management. * Proficient in all MS office packages including outlook, word, excel and PowerPoint. * Broad experience in a marine crewing role supporting and managing a large pool of global seafarers. (preferred) * Demonstrable experience managing first line crewing demands including problem resolution. (preferred) * Demonstratable customer service skills – focus on client engagement and delivery. JOB DESCRIPTION * Support communications between seafarers and the team, ensuring that all queries are managed and resolved in a timely manner. * Support and participate in regular internal and client audits. * Liaise with the Marine Personnel Specialist to ensure effective crew changes in line with client requirements. * Manage and coordinate all office visits of our seafarers, including de-briefs and appraisals. * Responsibility for coordinating crew induction process for new joiners and offboarding process for leavers. * Support the Marine Personnel Specialist and Personnel team with any potential disciplinary matters, review of external manning agents, ensuring KPIs/SLAs are being met and managing regular meetings and updates. * Support with the management of COMPAS crew database – ensuring this is accurate, timely, encompassing and support database updates as required. * Manage and coordinate payroll matters for seafarers, liaising with colleagues in our other global offices to ensure prompt and accurate payment. * Monitor and analyse training plans in line with company matrix requirements, ensuring all crews are competent and up to date with the latest regulations and best practices. * Support the delivery and communication to seafarers on Standards for Training, Certificate and Watchkeeping Convention (STCW). * Strong knowledge and understanding of ISM, STCW and MLC requirements. REMUNERATION PACKAGE ON OFFER Competitive Salary and Benefits Package