Job Title: Business Support Coordinator
Location: Multi-site role covering Alcove offices including Woolwich, Dagenham, and Colchester, with flexibility to work from home where business needs allow.
Job Type: Full-time, 37.5 hours per week. Shift-Based Rota: Monday to Sunday.
Salary: £27,500.00
Company: Alcove – Helping the Elderly & Vulnerable Stay Safe and Connected
Who We Are:
Alcove is a market leader in care technology, revolutionising the social care sector by using digital, sensor-based technologies to keep elderly and vulnerable people safe while maintaining their independence. We work closely with local authorities, the NHS, housing associations, and sheltered accommodation providers to provide connected care technology, allowing us to monitor the health and well-being of individuals remotely, ensuring early detection of any potential issues. Join us to play a crucial role in supporting the elderly and vulnerable people to live more independent lives, supported by innovative technology.
Who You Are:
You are an experienced administrator or business support professional with excellent organisational skills, financial awareness, and people management qualities, you thrive in fast-paced environments and enjoy variety — whether that's managing supplier relationships, training colleagues, or travelling across offices. You are proactive, adaptable, and motivated to contribute to the efficiency and growth of Alcove's operations while supporting a positive and collaborative team culture.
Job Overview:
We are seeking a highly organised, proactive, and professional Business Support Coordinator to join our growing team. Sitting between the Business Support Manager and the wider Business Support team, this role provides crucial operational and team support. You will work closely with the Business Support Manager to ensure smooth processes, effective supplier and client communications, accurate financial handling, and efficient mobilisation of contracts and offices.
The role also requires leadership qualities, supporting the development of team members, while providing flexible office-based cover across multiple locations to maintain continuity and high-quality support services.
Key Responsibilities:
Supporting the Business Support Manager:
* Handle purchasing requests and ensure timely processing of invoices, including retrieving, checking, and forwarding supplier invoices to the Accounts team.
* Support in reviewing and updating processes to drive efficiency, consistency, and scalability across operations.
* Assist in maintaining supplier communications, updating price books, and coordinating internal communications to inform relevant teams of any changes.
* Collaborate on SIM account management, ensuring efficient cancellations, audits, and accurate record keeping.
* Contribute to the mobilisation of new contracts and office setups, ensuring smooth transitions.
* Support training of new Business Support team members.
Supporting the Wider Team and Offices:
* Provide day-to-day support to Business Support staff across sites.
* Deliver flexible office-based support across locations (currently Woolwich, Dagenham, and Colchester, with additional offices anticipated with future growth), ensuring workloads are managed effectively and business support KPIs are met.
* Office cover during staff absences or annual leave, ensuring continuity of service delivery.
* Coordinate and support quarterly stock checks, working with staff to resolve discrepancies identified during audits.
* Chair team meetings, producing clear summaries of discussions and actions, while raising any issues or concerns with the Business Support Manager in their absence.
Essential Skills:
* Process & Systems Management – skilled at reviewing, improving, and maintaining workflows and operational processes.
* Financial & Analytical Skills – demonstrates strong financial awareness with an understanding of budgets, supports effective invoice management, and ensures cost efficiency to maximise savings for the business wherever possible.
* Technical Proficiency – advanced Microsoft Office skills and experience with CRM (e.g., Salesforce), stock management, and reporting.
* Leadership & People – engage, motivate, and support business support staff, fostering a positive and productive team culture, leading by example.
* Strategic & Forward-Thinking – anticipates challenges, considers long-term impacts on the business support team and wider teams within Alcove, and contributes innovative ideas for operational improvements.
Essential Qualities:
* Accountability & Reliability – takes ownership, meets deadlines, and remains professional under pressure.
* Collaboration & Communication – builds strong relationships with colleagues, management, suppliers, and clients; communicates clearly and effectively.
* Organisational Excellence – highly organised, strong at prioritising and delegating, with meticulous record-keeping.
* Adaptability & Flexibility – thrives in dynamic environments, adjusts confidently to changing contracts, office setups, and travel requirements.
* Attention to Detail – accuracy in processes, documentation, compliance, and audits.
* Supportive – patient, composed, approachable, and encourages learning and growth within the team.
What We Offer:
* A dynamic and varied role in a supportive and growing company.
* A collaborative and professional work environment.
* Competitive salary and benefits package.
* Opportunity for career development and growth within the company.
If you are organised, detail-oriented, and passionate about delivering excellent support services, we would love to hear from you
How to Apply:
Please submit your CV outlining your relevant experience and answer our 'Why would you like to work for Alcove' question explaining why you're interested in this role.
Job Type: Full-time
Pay: £27,500.00 per year
Application question(s):
* Why would you like to work for Alcove?
Licence/Certification:
* Driving Licence (required)
Willingness to travel:
* 75% (required)
Work Location: Hybrid remote in Colchester CO7
Reference ID: Alcove Business Support Coordinator
Expected start date: 11/10/2025