Essential Job Functions Ensures compliance to our ISO standards and all H&S policies and procedures. Provide managers with daily guidance, leadership and overall support in relation to operations, communication, human resources, revenue enhancement, standardizing procedures, systems applications, and executing processes to meet client needs. Monitors KPI dashboards and provides updates and training opportunities, to ensure site performance exceeds Set KPI’s for the company. Maximize profitability through superior client service, effective and prompt communications, and follow-up on all pending matters with the client. Ensure that freight is being expedited in a safe and timely manner. Develop and execute policies, plans, and programs to meet anticipated organizational needs in the areas of functional responsibility and ensure compliance with corporate policies and guidelines. Review analysis of activities, costs, operations, and forecast data to determine progress toward stated business development goals and objectives. Review and evaluate station P&L performance and establish short term goals to address any budgetary shortfalls. Review new business opportunities as and when they arise, with the solutions design and Implementations teams. Collaborate with senior management to develop continuous improvement methodology in key areas of service, profit, and growth, and use key performance indicators to drive and quantify cost optimization. Consult with and apprise senior management of important issues, operational concerns, personnel matters, capital expenditures, leases, and all commitments obligating the company. Ensure directives, rules, and procedures are communicated to all station personnel, while also ensuring safety methods and programs are implemented and maintained. Utilize superior communication skills to motivate staff and develop effective working relationships with peers, executives, and clients. Oversee and manage the professional development and productivity of all staff members to ensure proper goals, training, professional development, and project requirements are met. Conduct monthly and annual performance reviews for all staff within the station and address all employee performance problems promptly and directly in accordance with personnel policies of the company. Keep abreast of emerging technology changes and innovations. Ensure that the station facility provides a clean, professional, and safe working environment for all employees. Other duties as assigned. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Talking, hearing and using hands to operate a computer keyboard, mouse and other computer components. Sitting for extended periods of time Vision abilities required by this job include close vision and the ability to adjust focus. Other Skills & Abilities Excellent written and verbal communication skills with attention to detail and prioritization required. Ability to analyze and interpret highly complex regulations and procedures. Ability to work in a fast-paced environment and at times under high pressure. Ability to plan, organize and manage multiple projects and set priorities. Experience effectively managing people, with the ability to lead and develop others in achieving company goals and objectives required. Ability to allocate decision making authority and/or task responsibilities to others to maximize the organization's and individuals' effectiveness. Ability to set clear performance expectations and give appropriate recognition for performance. Ability to develop and use collaborative relationships to accomplish work goals. Ability to effectively present information and respond to questions from groups of clients and employees. Ability to maintain stable performance under pressure or opposition. Advanced proficiency in Microsoft Office. Education & Experience High School Diploma/GED is required; bachelor’s degree preferred. 7 or more years of related experience required. 5 or more years of demonstrated success in leading, supervising, managing and developing high performance teams required. Minimum 6 or more years industry experience required. Certification Professional certification may be required in some areas. Disclaimer : The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.