REMOTE 25 HOURS A WEEK We are looking for an experienced Overpayments Officer who has an excellent understanding of Housing Benefit Overpayment legislation and is proficient in using One Revs and Bens software (Academy) 20-25 hours a week Primary responsibilities will be- Answering customer queries via telephone, email and letter. Monitoring existing HB overpayments and contacting customers to set up/amend payment plans/chase missed instalments Checking DWP systems (Searchlight) to trace customers and maximise overpayment recovery Reviewing existing overpayments and making recommendations for write-offs Dealing with applications for Breathing Space Dealing with IVAs and DROs PDP referrals Housing Benefits Overpayments Officer Housing Benefits Overpayments Officer Housing Benefits Overpayments Officer Housing Benefits Overpayments Officer Housing Benefits Overpayments Officer