Job Title: Despatch Clerk (Regular Afternoons - Sun to Thurs)
Contract Type: Permanent (Full-Time)
Shift patterns: 14:00 - 22:00 (Sunday to Thursday)
Location: Burton on Trent - DE13 0BB
Salary: £28,309.23 (£26,897.13 + Shift premium for Afternoon shift)
Think you know DHL? Think again! We're not just about delivering parcels. DHL Supply Chain is the world's leading logistics company and our people are the unsung heroes who keep the cogs turning and the country running smoothly.
We are recruiting for a hands‑on Despatch Clerk to join our fast paced logistics operation. This is a highly involved role and not just your average Despatch role.
You will be part of a small, experienced team, collectively covering multiple operational responsibilities to ensure smooth, safe and efficient despatch activity.
Key Duties & Responsibilities
Order Processing & Systems Control
* Process customer orders using WMS platforms including Aurora and Calidus, alongside Power BI and Velocity.
* Ensure all data is accurate and systems are updated to maintain full operational visibility.
* Release orders in a timely and accurate manner, ensuring all relevant despatch documentation is complete and correct.
* Support smooth outbound operations by maintaining control of order flow.
Load & Transport Planning
* Plan vehicle loads with careful consideration of weight distribution, volumes, and transport compliance.
* Work closely with the planning team and other depots to align despatch with delivery schedules.
* Produce clear loading instructions, including trailer capacity and load breakdowns.
* Communicate regularly with management to support daily targets and overall performance.
Yard, Vehicle & Site Control
* Oversee vehicle movement from arrival to departure, ensuring site procedures are followed.
* Prepare and verify trailer seals and record vehicle weights using the weighbridge.
* Control site access and egress, including carrying out staff searches where required.
* Support loaders with the structured despatch of containers and trailers.
* Liaise with transport teams to arrange trailers in line with operational requirements.
* Maintain accurate vehicle and despatch records using spreadsheets and internal systems.
* Carry out general reception duties as part of site control responsibilities.
THIS ROLE WOULD SUIT PEOPLE WHO
* Previous experience in a Despatch Clerk, Operations Clerk, or similar role is essential.
* Comfortable multitasking and wearing several hats within a busy Warehouse environment.
* Confident working alongside loaders and managing high volumes.
* Strong communication skills across radio, email, phone and Microsoft Teams.
* Good MS Office and general PC knowledge.
* Strong attention to detail and confident with numbers and maths.
* Calm, organised and able to work under pressure in a busy operation.
Full training will be provided; however, applicants must have experience in a similar despatch or operations-based role within a busy environment.
Benefits
* Free parking and on-site canteen facilities.
* 33 days annual leave.
* Join our generous pension scheme and benefit from an 8% employer contribution, alongside a 4% employee contribution.
* Free confidential 24/7 GP consultations.
* Hundreds of retail and lifestyle discounts.
* Affordable loans, savings schemes and free mortgage advice.
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