Job Overview
The purpose of the Client Engagement and Support Assistant is to be the first point of contact for the charity, managing New Client Enquiry referrals and signposting processes, and to reach out to community organisations for both referrals and signposting on. The new role will provide administrative support to the Senior Management and Finance Teams and support implementation of monitoring and evaluation systems.
Responsibilities
Client Services
* Acting as first point of contact for any issues, answering the telephone and online enquiries, referring clients to the legal team and responding to all general organisation enquiries directly or with the appropriate team member.
* Signposting children and young people and their families to partner organisations where Just for Kids Law does not provide the advice and support they need.
* Developing and maintaining a signposting database of organisations to signpost clients to.
* Researching and reaching out to community organisations to raise awareness of Just for Kids Law services among the children and young people they work with.
* Managing and curating information for the legal team about organisations and external support available for children and young people.
* Ensure safeguarding and data protection policy and guidelines are adhered to.
* Providing support to children and young people we are working with e.g. booking emergency accommodation, transport etc
* Managing Hardship Fund request administration
Administration
* Provide administrative support for the Senior Management, Legal and Finance Teams including supporting:
* The production and distribution of Board Papers and organising and managing attendance at Board Meetings.
* Management of SMT diaries and booking meetings.
* The administration of Legal Aid Billing and co-ordinating legal team input.
* Supporting the management and secure archiving of client legal files, in line with data protection requirements
* Acting as first point of contact for visitors to the office.
* Providing general administrative assistance to HR as needed, including the coordinating of meetings and sifting recruitment applications when required.
* Ad hoc administrative tasks.
Monitoring and evaluation
* Input client details into client database at the time of referral.
* Support the client team to collect and report client information, undertake surveys and gather feedback as part of monitoring and evaluation processes.
* Monitor client information input and collation to ensure timely reports are produced for funders.
* Using knowledge and experience of systems, support the development and refinement of M&E systems.
General responsibilities
* Attending and participating in internal meetings as required.
* Being a positive, cooperative, and constructive team member, upholding the values of Just for Kids Law.
* Representing and promoting the organisation's work positively.
* Carrying out all work with due regard to Just for Kids Law's policies and procedures.
* Promoting Diversity and Equality principles in all aspects of work.
* Carrying out any other duties which fall reasonably within this role.
Skills
* Excellent communication skills with a professional telephone manner
* Ability to remain calm under pressure and when working with people in distress
* A high level of computer literacy with a good standard of writing as well as proficiency in Microsoft applications (Word, Outlook, PowerPoint, Excel, etc.)
* Accurate written communication and a keen eye for detail
* Ability to communicate with a variety of people in a friendly, professional and confident manner
* Ability to research and engage external community organisations and to compile clear information on their services
* Ability to work collaboratively across teams
* Strong organisational and time management skills, with the ability to prioritise tasks
Qualities
* Motivated to support and find solutions for children and young people in need ·
* A highly trustworthy and organised individual who can respect and keep confidentiality and with an ability to problem solve
* Friendly, approachable, and professional
* Respect young people and champion effectively for their rights
* Energetic, self-motivated, and organised individual demonstrating interest in and commitment to the organisation's objectives.
Job Type: Full-time
Pay: £27,546.00 per year
Benefits:
* Casual dress
* Company pension
* Discounted or free food
* Sick pay
* Transport links
Education:
* A-Level or equivalent (preferred)
Experience:
* relevant: 1 year (required)
Work authorisation:
* United Kingdom (required)
Work Location: In person
Application deadline: 08/09/2025