What you’ll be doing
* Picking and selecting the best quality products on the shop floor that online customers have ordered ready for delivery to their doorsteps – or providing substitutions when products are out of stock
* Using a handset that plans your route around the store, what you need to select and how long you have to complete each shop
* Working behind the scenes handling customer queries, processing orders and helping to load the vans for our Home Delivery Drivers
* Always ready to serve customers and proactively offering help
* Build great knowledge about our products, services and promotions to provide recommendations
* Working flexibly across the store as required
What makes a great Sainsbury’s Colleague
* Happy with early morning starts (most shifts start at 4am) and working in a fast-paced, physical and high energy environment, often on your own but also able to thrive as part of a team
* Friendly and welcoming with a genuine enthusiasm for helping customers
* Enjoys working in a fast-paced, physical and high energy environment, using initiative to solve problems and taking responsibility for owning tasks
* Willing to work flexibly and productively to a high standard across the store – fully trained in a variety of skills to learn, develop and try new things
* Comfortable learning to use new digital tools and technology to do the job and able to move shopping containers up to 15KG
* Good attention to detail, keeping the store clean and clutter-free, always aiming to create the best shopping experience for customers
Working for us has great rewards
We truly value our colleagues and provide market-leading benefits and training to reflect that:
* Discount card – 10% off at Sainsbury’s, Argos, Tu, and Habitat after four weeks, increasing to 15% discount at Sainsbury’s every Friday and Saturday, and 15% off at Argos every pay day
* Free food and hot drinks – provided for Colleagues in all our stores
* Generous holiday entitlement – based on the hours you work, plus maternity and paternity leave
* Pension – matched contributions between 4-7.5%
* Sainsbury’s share schemes – buy shares at discounted prices
* Shopping discounts – special offers on gym memberships, restaurants, holidays, retail vouchers and more
* Wellbeing support – including free access to our Employee Assistance Programme, a confidential service for support and guidance
Please note that vacancies may close quickly, so we encourage candidates to apply at their earliest convenience.
Qualifications
An inclusive place to work and shop
We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential and every customer feels welcome. Our colleagues may be entitled to a range of enhanced discretionary leave for families, and support for carers. We provide resources to help understand and support roles and teams. Our internal networks seek to ensure true representation for everyone and help remove barriers that colleagues may face. We offer development opportunities, including mentorship, training and career progression pathways, to help colleagues grow and succeed. We celebrate diversity through initiatives and events, fostering inclusion and respect. If you would like to learn more about our commitment to inclusivity, please take a look here. If you require any reasonable adjustments during the application or interview stages, please let us know and we will endeavour to support you.
Responsibilities
Working in our stores
Our stores are fast-paced environments where no two days are the same and food is our passion. They are at the heart of the local community, providing outstanding value, unbeatable quality and great service. As an Online Assistant, you’ll deliver a joyful shopping experience for our online customers so they get everything they shopped for at Sainsbury’s.
Eligibility
* You must be above the school-leaver age in your country
* If shifts for this role cover hours earlier than 6am or later than 11pm, you will need to be at least 18 years of age
* You must have Right to Work eligibility in the UK
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