Join to apply for the Customer Care Operative role at London Square
19 hours ago Be among the first 25 applicants
Join to apply for the Customer Care Operative role at London Square
About Us
London Square is a leading residential and mixed-use developer and Aldar-owned company, delivering communities in well-connected locations across Greater London. Since it was established in 2010, the award-winning company has delivered nearly 5000 homes, through a mix of prime, mid-market and homes of all tenures, including affordable homes through its independent provider Square Roots. Aldar and London Square are committed to creating world-class developments, anchored in high quality design, sustainability, and customer service excellence.
About Us
London Square is a leading residential and mixed-use developer and Aldar-owned company, delivering communities in well-connected locations across Greater London. Since it was established in 2010, the award-winning company has delivered nearly 5000 homes, through a mix of prime, mid-market and homes of all tenures, including affordable homes through its independent provider Square Roots. Aldar and London Square are committed to creating world-class developments, anchored in high quality design, sustainability, and customer service excellence.
About The Role & Team
London Square are seeking an experienced Customer Care Operative to join our Customer Care team. London Square is an award-winning Developer who provides exceptional Customer Service, ensuring clear and concise communication with our customers from the point of legal completion, throughout the 24-month Defects Liability Period and beyond. Our Operatives are an integral part of delivering an exceptional experience for our customers. We require someone to help us deliver on our commitments along with maintaining a strong and lasting relationships with our customers.
The role will be project based and require travel to sites. A vehicle will be provided as part of the role.
Key Responsibilities
* Attending Customers properties to rectify Defects in line with the company standards.
* Close out defects within the allocated time, preferably on a first-time fix.
* Send reports to our Customer Care Team detailing works carried out and if further visits are needed.
* Trace and access defect as and when required.
* Assist our Customer Care Managers on defect resolutions meetings as and when required.
Key Skills & Experience
* Experience of working as a Customer Care Operative or Multi-trade for a Developer in a similar role would be ideal.
* Must have empathy and an ability to stay calm in challenging situations.
* Must be able to manage tasks by priority and stay organised.
* Must be able to communicate in a clear and concise manner.
* Must be able to recognise when an escalation is required.
* Must have a Driving License as Van supplied.
* Experience in using Clixifix would be beneficial.
* Understanding of NHBC & NHQB would be beneficial.
* CSCS card and relevant NVQ’s would be beneficial.
What’s in it for you?
Ensuring you have a work-life balance and stay healthy and happy is important to London Square. We offer the following core benefits.
* Competitive compensation package.
* Group Pension Scheme and Life Insurance.
* 25 Days holiday plus bank holidays including a holiday trading scheme and long service days
Benefits
In addition to these core benefits, we offer other benefits which may result in tax or money savings. Some of these include:
* Bupa Dental Cover
* Bupa Employee Assistance
* Virtual GP Service
* Salary sacrifice scheme for electric vehicles
* Cycle to Work
* Gym Membership corporate discounts
* Health Cash Plan
* Perkpal (shopping discounts)
* Tech Scheme
* Payroll Giving
Our Commitment
London Square is a fresh, exciting and rewarding place to work and our success is based on the quality of our people. It is an exciting time to join London Square. If you think you have what it takes to be a part of our dynamic team, click on the link to apply.
London Square are proud to be an equal opportunities employer. If you require support as part of your application or require more information please emailcareers@londonsquare.co.uk.
At London Square, we believe that a diverse and inclusive workforce leads to better innovation, productivity, and overall success., We are committed to creating a welcoming and inclusive environment for all employees, regardless of their background or identity, to develop and promote a diverse culture that reflects the communities we serve.
You must be eligible to work in the UK to apply for this vacancy. London Square are not able to offer Visa sponsorship.
As part of our commitment to personal data privacy, we want to share how we will use your application data. This data will be held in our system to process your application to this role, and to consider you for any future opportunities which match your experience. For further information, please review our privacy policy Privacy Policy & Cookies | London Square.
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Other
Referrals increase your chances of interviewing at London Square by 2x
Get notified about new Customer Care Professional jobs in Uxbridge, England, United Kingdom.
London, England, United Kingdom 1 week ago
London, England, United Kingdom 19 hours ago
Hounslow, England, United Kingdom 1 day ago
London, England, United Kingdom 3 weeks ago
Slough, England, United Kingdom £32,600.00-£32,600.00 2 days ago
London, England, United Kingdom 1 month ago
Kingston upon Thames: Live in Care Assistant
Kingston Upon Thames, England, United Kingdom 3 days ago
Windsor, England, United Kingdom 4 days ago
London, England, United Kingdom 2 weeks ago
Buckinghamshire, England, United Kingdom 3 days ago
Greater London, England, United Kingdom 2 days ago
Hounslow, England, United Kingdom 1 month ago
Slough, England, United Kingdom 3 days ago
London, England, United Kingdom 2 months ago
London, England, United Kingdom 4 hours ago
HMP The Mount - Support Services Administrator - Litigation (Ref: 6793)
Bovingdon, England, United Kingdom 2 days ago
TikTok LIVE - Global Customer Service Representative, Arabic Speaking
London, England, United Kingdom 2 weeks ago
Southall, England, United Kingdom 18 hours ago
London, England, United Kingdom 1 week ago
London, England, United Kingdom 4 days ago
Wokingham, England, United Kingdom 2 weeks ago
Marlow, England, United Kingdom 1 month ago
London, England, United Kingdom 3 days ago
London, England, United Kingdom 1 month ago
Slough, England, United Kingdom 1 month ago
Contract - Customer Team Support Coordinator
Watford, England, United Kingdom 1 week ago
Reading, England, United Kingdom 22 hours ago
London, England, United Kingdom 1 day ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr