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About The Role
This is a brand new role offering a unique opportunity to shape the management and integration of critical business systems across our client's infrastructure. As a Business Applications Manager, you will oversee the performance, resilience, and development of key systems, working closely with vendors, internal IT teams, and senior business stakeholders.
You will hold a highly visible position within the Service Leadership Team (SLT), promoting a collaborative and customer-focused service culture in a 24/7 operation.
Main Responsibilities
1. System Management: Lead daily operations, maintenance, and upgrades of critical business systems, ensuring 99%+ availability and optimal performance.
2. Incident Management: Oversee incident processes (not hands-on), including communication, root cause analysis, corrective actions, and service restoration.
3. Vendor Management: Manage third-party suppliers and partners to meet SLAs, drive system improvements, and conduct service reviews.
4. SLA Implementation: Define and improve SLA frameworks to ensure performance measurement and accountability.
5. Change Management: Lead system change initiatives to maximize adoption and minimize disruption, fostering continuous improvement.
6. Project Leadership: Manage system projects such as upgrades, migrations, and new implementations, ensuring timely delivery.
7. Stakeholder Management: Engage with C-level executives and department heads, translating system needs into business value.
8. Training & Enablement: Collaborate with Learning & Development to design and deliver user training programs.
9. Governance and Reporting: Maintain documentation, produce performance reports, and ensure system security compliance ("Green" status).
10. Collaboration: Work cross-functionally with Service Desk, Infrastructure, DevOps, Networks, Security, and other stakeholders.
11. Proactive Initiative Ownership: Identify service gaps, lead improvement projects, and drive adoption across the business.
Skills & Experience
* Experience in Service Delivery, Applications Management, or Business Systems leadership roles.
* Proven track record managing third-party vendors and service providers.
* Experience designing and implementing SLAs for critical systems.
* Strong background in incident and service management, preferably involving ERP/WMS platforms.
* Ability to lead change and initiatives in dynamic environments.
* Excellent communication skills for engaging with C-Level and non-technical stakeholders.
* Knowledge of change management and training best practices.
* Proactive, resilient, capable of navigating complex IT architectures and legacy systems.
* Comfortable working in a 24/7 distribution environment, including out-of-hours rotations.
* Confident, collaborative, with a focus on customer outcomes and accountability.
* Bachelor's degree in Information Technology or equivalent experience.
Advantageous Skills:
* Experience with ERP, WMS, and automation systems.
* Knowledge of Infor M3, Consafe Astro, and AutoStore systems.
Core Values
Our Client Lives By Three Principles:
* Collaboration: Building partnerships for shared success.
* Customer Focus: Delivering solutions that exceed expectations.
* Accountability: Owning outcomes and delivering consistent results.
We seek someone embodying these values, ready to make an immediate and lasting impact.
Why Join?
* Shape a new leadership role with CIO exposure and SLT membership.
* Clear pathway to senior IT leadership.
* Hybrid working model with flexibility.
* 25 days annual leave plus bank holidays, with buy/sell options.
* 15% bonus scheme.
* Private medical insurance and enhanced family leave policies.
* Birthday day off after one year.
* Employee discounts and long service rewards.
* People-first, performance-driven culture.
At Gleeson Recruitment Group, we promote inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability-confident employer.
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