Customer Service Advisor - Flexible Shifts
£13.28 per hour | Flexible shifts | Monday - Sunday
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The Best Connection Tamworth - Recruitment Agency
Our client, a well-established company, is looking for a Customer Service Advisor to join their customer service team. This role is perfect for someone who enjoys problem-solving, delivering excellent customer service, and working in a dynamic environment.
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Key Responsibilities
* Manage inbound and outbound customer service calls
* Handle equipment breakdowns, parts orders, and complaints
* Maximise First Line Resolution to reduce overhead costs and improve customer satisfaction
* Maintain accurate records of enquiries and resolutions
* Adapt to weekly changing shifts and flexible working patterns
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Requirements
* Excellent communication and customer service skills
* Ability to manage multiple enquiries efficiently
* Flexible and available to work 5 days over 7, including weekends
* Comfortable working varying shifts between 08:00 - 20:00 (Mon-Sat) and 09:00 - 17:00 (Sun)
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Pay
* £13.28 per hour
* Overtime after 37.5 hours worked, £19.92 per hour
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Benefits of Working with The Best Connection
* Weekly pay - every Friday
* Online payslips
* Pension contribution
* Ongoing temporary assignment
* 28 days paid annual leave (pro-rata for PAYE, inclusive of statutory holidays)
The Best Connection is acting as an Employment Business in relation to this vacancy.